Customer Operations Executive - 12 months FTC

Pernod Ricard USA; London; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A global wines and spirits company is seeking a Customer Operations Executive in London for a 12-month FTC. The role involves managing the Order to Cash process, overseeing customer requirements, and collaborating with cross-functional teams. Ideal candidates will have experience in O2C processes, strong analytical and problem-solving skills, and the ability to thrive in a cross-functional environment. The company offers a hybrid work model and a range of benefits aimed at promoting well-being and inclusivity.

Benefits

Private medical insurance

28 days annual holiday

Employee discounts

Wellbeing resources

Qualifications

• Solid experience in the Order to Cash (O2C) process, ideally in an international FMCG or logistics environment.
• Proficient in ERP systems, familiarity with EDI and RPA tools.
• Understanding of order management, pricing validation, inventory allocation, credit management, export documentation, and Incoterms.

Responsibilities

• Manage the Order to Cash (O2C) process and deliver aftercare service.
• Oversee customer operational requirements for a portfolio of clients.
• Collaborate cross-functionally with various departments to ensure client needs are met.

Skills

Order to Cash (O2C) process

Customer service

Communication skills

Analytical abilities

Problem-solving

Tools

JDE Oracle

ERP systems

EDI

RPA tools

Job description

Customer Operations Executive - 12 months FTC

Your Manager: Customer Operations Team Leader

Team: Customer Operations (C. Ops) & Logistics => Integrated Operations

Location: Chiswick - London. We operate a hybrid working approach, which allows you to manage your time between home and office.

Be part of something big

We are Pernod Ricard, a leading company in the global wines and spirits industry with over 19,000 employees globally. We own 16 of the world’s top 100 Spirits Brands and hold one of the most prestigious and comprehensive brand portfolios in the industry with 240 premium brands available in over 160 countries, including: Absolut vodka, Ballantine’s, Chivas Regal, Royal Salute, and The Glenlivet Scotch whiskies, Jameson Irish whiskey, Martell cognac, Havana Club rum, Beefeater, Malfy and Monkey 47 gins, Malibu liqueur, Mumm and Perrier-Jouët champagnes as well Jacob’s Creek, Brancott Estate and Campo Viejo wines.

Here in the UK

In the UK, Pernod Ricard is made up of 4 businesses:

• Pernod Ricard UK, which markets, sells and distributes our products in the UK market
• Chivas Brothers, the largest brand company in the Group, responsible for the production and management of our award-winning Scotch whisky portfolio
• Pernod Ricard Global Travel Retail, the global and EMEA home of the group’s duty free, air travel and cruises business.
• The Absolut Group, the brand owner of our global white spirits portfolio, whose Gin brand unit and Business Acceleration team sit in London.

Your new team

This position sits in our Global Travel Retail business. Global Travel Retail is one of the Group’s largest markets, bringing Pernod Ricard brands to life in the exciting and innovative Travel Retail channel, which includes duty-free, cruise ships & border shops around the globe. With a global footprint across more than 20 locations and over 30 nationalities, our working culture celebrates inclusion and diversity. Our team is united by our shared passion for travel and our shared belief in its transformative power. Travel to the heart of our exciting business with our @pernodricardtravel Instagram page, showcasing our latest projects and innovations around the globe.

Customer Operations and Logistics play a key part in the Integrated Operations and Supply Chain. The mission of our area is to contribute to delivering high industry standards in customer service levels and drive optimised management of operating costs that are inherent to the activity.

We believe in strong partnerships, and we work collaboratively with all internal departments, as well as with customers and external suppliers, to achieve our goals.

We aim to become the supplier of choice for our customers, delivering customer centric service and solutions, reducing our environmental footprint while being cost effective and compliant throughout our journey.

The C. Ops Team focuses on managing operational end to end topics related to customers and located within the Order to Cash (O2C) process.

Your unique contribution

You will have 4 main areas of responsibility:

• Managing the Order to Cash (O2C) process and delivering aftercare service to the highest standards.
• Overseeing all customer operational requirements and service for a portfolio of clients, including regular meetings, data preparation and tracking, and occasional on-site visits.
• Collaborating cross-functionally with teams such as Logistics, Planning, Finance, Commercial, Legal, Marketing, Brand Companies, 3PL providers, and other Pernod Ricard affiliates to ensure client needs are met.
• Identifying, proposing, and supporting the implementation of best practices in processes, with guidance from the Team Leader and the Customer Operations & Logistics Manager.

Who you’ll be working with

Internally, Customer Operations Team Leader, Customer Operations executive, Supply Planners, Commercial Team, Finance Team, Marketing Team, Logistics Coordinator, Wider Operations Team at all levels

Externally, Customers, warehouse facilities, Freight Forwarders, other adhoc

Your blend of talent

This position could be right for you if you:

• Have solid experience in the Order to Cash (O2C) process, ideally within an international FMCG or logistics environment.
• Are proficient in ERP systems, particularly JDE Oracle, and have strong familiarity with EDI and RPA tools.
• Possess a deep understanding of order management, pricing validation, inventory allocation, credit management, export documentation, and Incoterms.
• Demonstrate excellent customer service and communication skills, essential for collaborating with internal stakeholders and external partners across regions.
• Bring strong analytical, problem-solving, and organisational abilities to manage complex order flows, ensure high OTIF and CFR performance, and minimise administrative errors.
• Have knowledge of EU/UK trade regulations and/or US import/export regulations and documentation practices.
• Are comfortable working cross-functionally with Finance, Commercial, Supply Chain, and Logistics teams.

Our mix of benefits

For your health, we offer private medical insurance, critical illness cover and an optional healthcare cash plan and dental insurance.

Our lifestyle benefits options include 28 days’ annual holiday, your employee pension, share incentive plan, family care, season ticket loans, free mortgage advice, payroll giving and more!

You can access lots of gifts & discounts, including an allowance each year to spend on our brands in our staff shop and employee discounts from a range of high street retailers.

We have regular events in our very own office bar, employee-run networks, a culture of flexibility and trust and a variety of tools and resources to help you focus on your wellbeing and mental fitness.

Conviviality: the Pernod Ricard Way

We have our own way of doing things. We call it conviviality! It’s our way of being, and something unique you feel and experience when working for Pernod Ricard.

We’re committed to conviviality, and with this, you’ll be Proud to Belong to our Pernod Ricard family. You’ll be Empowered to Perform, supported to succeed, and acknowledged for the value you bring.

We combine all this with our Commitment to Care: we are unlocking the magic of human connection to transform our industry and make a positive impact on the world though our strong focus on Sustainability and Responsibility (S&R).

We’re committed to diversity and inclusion

People are at the heart of everything we do at Pernod Ricard and are the foundation of our collective spirit as ‘Créateurs de Convivialité’.

We promote diversity and inclusion throughout our business and supply chain. In our teams, we proactively foster a diverse work force and an inclusive culture – an environment where we can truly be ourselves.

We will assess your application for this role based on your skills, experiences and achievements, not your gender, age, ethnic or educational background or any other such factors. Please feel free to leave these off your CV and application form if you so wish.

Similarly, if you would like to discuss opportunities for flexible working or e accommodations or support to complete our application process, please let us know.

Responsible drinking

As ‘Créateurs de convivialité’, we want to turn social interactions into genuine and friendly experiences of sharing and wellbeing.

In our culture, we want to create diverse teams in which our differences contribute to our success. Therefore, all are welcome at Pernod Ricard, regardless of your religious beliefs or personal choices on the consumption of alcohol.

In our business, we work together with industry members, civil society, governments, local authorities and UN bodies to promote responsible drinking.

Job Posting End Date:

2025-08-10

Target Hire Date :

2025-09-01

Target End Date :

2026-08-28