Customer Operations Executive

PENTLAND; Sunderland; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Join a dynamic global family business as a Customer Operations Executive, where you'll manage accounts and ensure exceptional service. In this role, you'll oversee order management, logistics, and customer communication, all while working in a supportive and inclusive environment. With a focus on operational excellence, you'll have the chance to grow and develop your skills while contributing to a company that values teamwork and innovation. Enjoy competitive benefits, including flexible working options, health perks, and generous holiday allowances. If you're detail-oriented and passionate about customer service, this is the opportunity for you!

Benefits

25 Days Holiday

Brand Discounts

Enhanced Parental Leave

Health Cash Plan

Gym Discounts

Flexible Working Hours

Cycle to Work Scheme

Electric Car Schemes

Qualifications

• Strong organisational and time management skills are essential.
• Excellent communication and interpersonal abilities are crucial.
• Experience with order management and logistics is preferred.

Responsibilities

• Manage a portfolio of accounts and brands, ensuring exceptional service.
• Oversee order placement, stock allocation, and logistics.
• Identify and resolve issues impacting customer order fulfilment.

Skills

Organisational Skills

Time Management

Communication Skills

Interpersonal Skills

Order Management

Logistics Management

Excel Proficiency

Job description

We're Pentland Brands; a dynamic, global family business, and proud owners and licensees of many iconic active and footwear brands. With a community of over 1,300 team members worldwide, we embrace diversity and inclusion, and champion growth and development. Our success is built on teamwork, courage, innovation, and an unwavering commitment to excellence.

WHAT DOES THIS ROLE DO?

We are seeking a proactive and dedicated Customer Operations Executive to manage a portfolio of accounts and brands within our relevant channel. You'll be responsible for delivering exceptional service to our customers and internal stakeholders, ensuring a seamless flow from order placement to fulfilment while maintaining high standards of communication and support.

Responsibilities:

• Take ownership and represent your designated customer base, ensuring alignment with both customer and commercial needs.
• Work closely with key partners in your portfolio to maintain strong relationships and provide tailored support.
• Oversee order placement, order book management, stock allocation, and logistics, ensuring timely and efficient order fulfilment
• Monitor and address issues in customer orderbooks, using and promoting exception reports to streamline processes within your team.
• Organise, track, and fulfil in-season order requests accurately and on time.
• Manage stock allocation, logistics, and distribution requirements.
• Provide timely updates to customers, report on progress, and address any potential issues proactively.
• Identify, communicate, and resolve issues impacting Customer OTIF (On Time, In Full).
• Handle order cancellations, credits, debits, non-faulty returns, VAS, and distribution centre (DC) requirements.

WHAT DO I BRING TO THE ROLE?

• Strong organisational and time management skills
• Excellent communication and interpersonal abilities
• Experience with order management and logistics preferred
• Confident managing multiple accounts and priorities
• Proficient user of Excel

If you're customer-focused, detail-oriented, and committed to operational excellence, we encourage you to apply and join our dynamic team!

We want you to live our company principles, bringing a strong consumer focus, while always looking for ways to improve and grow in your role. Take ownership of your work and be proactive in solving problems whilst communicating openly and treating everyone with respect and kindness. And, of course, let your creativity shine by bringing your unique style and individuality to the Pentland Brands Team.

Customer Operations Executive | Sunderland | Employment type: (Permanent Contract, Full Time)

WHAT'S IN IT FOR ME?

• Competitive salary + discretionary bonus
• 25 Days Holiday: Increases with length of service and the option to purchase additional days to suit your needs.
• Discounts: Brand discounts (including friends and family and JD Sports), Sample Sales, and other retail discounts and perks.
• Family-Friendly Benefits: Generous enhanced parental leave policies
• Health Perks: Choose from a variety of health-related perks including medical cash plan, critical illness cover, life assurance, gym and fitness discounts, dental insurance, eye care, and health screening to maintain your wellbeing.
• Travel Perks: Take advantage of our season ticket loan, cycle to work schemes, electric car schemes, and discounts on home charging units to support eco-friendly commuting.
• Flexible Working: We offer hybrid working and flexible working hours, allowing you to start your day earlier or later to help with commute costs or personal commitments.
• Chance to join our Charity, D&I and Sustainability employee networks.

As an equal opportunity employer, we're committed to fostering diversity and creating an inclusive culture across our business, stores, and office environment.

We warmly welcome your application.