Customer Operations Coordinator

Pertemps; High Wycombe; On-site; GBP 26,000 - 28,000; Full time

Job summary

A fast-growing technology company in High Wycombe is seeking a Customer Operations Coordinator to facilitate customer order processing and ensure operational efficiency. This role entails cross-department communication, order management, and providing customer support while thriving in a dynamic work environment. The ideal candidate will possess strong organisational skills and experience with order processing systems like Sage, alongside a dedication to delivering excellent customer service.

Benefits

25 days holiday plus bank holidays

Healthcare plan

Life insurance

Company pension scheme

Training and career development opportunities

Qualifications

• Strong organisational and multitasking abilities needed.
• Experience with order processing or inventory systems preferred.
• Confident communicator with excellent written and verbal skills.

Responsibilities

• Communicate with customers to confirm project details and delivery schedules.
• Process customer orders using Sage and internal management systems.
• Monitor stock levels and delivery timelines.

Skills

Organisational skills

Multitasking

Communication

Attention to detail

Problem-solving

Tools

Sage

Job description

Customer Operations Coordinator
Location: High Wycombe (Office-based with occasional supplier visits)
Salary: £26,000 to £28,000 per annum
Hours: 35 per week (Monday to Friday)

Are you a highly organised and proactive professional with a passion for delivering great customer service? A fast-growing technology company is looking for a Customer Operations Coordinator to support the smooth processing of customer orders from start to finish.

This role involves working across departments to ensure accuracy in sales orders, delivery scheduling, and invoicing. It's ideal for someone who enjoys variety in their day, has excellent attention to detail, and thrives in a fast-paced environment.
Key Responsibilities:

• Communicate with customers to confirm project details, equipment needs, and delivery schedules
• Process customer orders using Sage and internal order management systems
• Prepare daily and weekly picking tickets and coordinate dispatch with production
• Monitor stock levels and delivery timelines, working with internal teams to resolve issues
• Cross-check invoices against delivery notes and update records accurately
• Handle product returns (RMA), organise replacements and logistics
• Occasionally assist with basic IT support for new starters and office systems

What We're Looking For:

• Strong organisational and multitasking abilities
• Confident communicator with excellent written and verbal skills
• Detail-oriented with a proactive approach to problem-solving
• Experience with order processing, dispatch, or inventory systems preferred
• Familiarity with Sage or similar finance/inventory software is a plus
• Ability to work across teams and adapt to changing priorities

Benefits:

• £26,000 to £28,000 salary
• 25 days holiday plus bank holidays
• Healthcare plan
• Life insurance
• Company pension scheme
• Training and career development opportunities

If you're a team player who enjoys operational support, customer interaction, and driving efficiency in a growing business, we’d love to hear from you.

Apply now or get in touch for more information.