Customer Operations Assistant (Fixed Term Contract)

One Utility Bill; Newcastle upon Tyne; On-site; GBP 27,000; Full time

Job summary

Join an innovative tech company revolutionizing household bill management as a Customer Operations Assistant. In this dynamic role, you will facilitate account management, ensuring accurate billing and seamless communication with suppliers. Your keen attention to detail and problem-solving skills will be essential as you navigate customer queries and contribute to process improvements. With a supportive team environment and a range of exciting perks, including generous holiday allowances and professional development opportunities, this role offers a fantastic chance to grow your career while making a meaningful impact. Embrace a workplace culture that values collaboration and creativity.

Benefits

25 days holiday plus bank holidays

Employee discounts platform

Learning budget up to £1500

Paid volunteering day

Access to private GP and counselling services

Corporate travel savings

Cycle to Work scheme

Enhanced Pension Contributions

Free independent mortgage advice

Social events and team activities

Qualifications

• Inquisitive with a keen eye for detail and excellent time management skills.
• Confident communicator with a problem-solving mindset.

Responsibilities

• Opening and closing accounts, ensuring accurate billing.
• Managing inbound calls and emails, resolving customer queries.
• Producing daily productivity reports and auditing utility packages.

Skills

Time Management

Multitasking

Problem Solving

Communication

Attention to Detail

Job description

Customer Operations Assistant | £26,200 per annum Fixed Term Contract until October 2025

A little bit about us

We are a tech business that bundle household bills into one fixed monthly payment. One payment means easier finances, less time on the phone to suppliers, and less admin. It’s a game changer.

It’s also a gorgeous place to work. Everybody gets stuck in to make things work, the team will make you feel welcome from day one, and the office is near some pretty great pubs.

What you’ll be doing

• Opening and closing accounts with suppliers for the tenancy start and end dates & to accurate meter readings to ensure billing is accurate.
• Answering inbound calls from suppliers and monitoring email mailboxes.
• Working through any incoming post and ensuring that all bills are paid and allocated to the correct packages.
• Auditing packages to ensure that all utility services have been set up correctly and highlighting areas where additional information is required.
• Working through incoming tickets and owning the ticket through to resolution.
• Accurate note and data input, ensuring all relevant spreadsheets, tickets and packages are updated correctly.
• Completing your workload efficiently and accurately within the teams SLA’s and inline with our KPI’s.
• Working closely with the Customer Support team to ensure that any customer queries are answered in a timely manner.
• Producing daily reporting on productivity.
• Assisting in the development & improvements in processes for the Customer Operations team.
• Working closely with suppliers to improve supplier relations and communication.
• Working within the Broadband team in our warehouse located on Scotswood Road.

A little bit about you

Inquisitive with a keen eye for detail.

Excellent at time management and multitasking.

Great at problem solving.

Confident at communicating with a range of stakeholders.

Unafraid to speak up with new ideas.

Willing to drop and roll when needed and show diversity.

Ready and willing to offer support to the wider team.

What you’ll get from us

You can expect a salary of £26,200 (pro rata’d to reflect the length of your fixed term contract) plus an uplift each year to say thanks.

25 days holiday each year, plus the usual bank holidays. Too many? Too few? You can buy or sell up to 5 per year.

Access to our shiny employee discounts platform, Magpie.

Up to £1500 for direct business benefit learning of your choice.

A paid volunteering day with our chosen charities or a charity close to your heart.

Access to Simply Health for 24/7 access to private GP and counselling services and much more health benefits.

Saving you money on your commute to work with our nifty corporate travel with Nexus and Go North East.

Prefer two wheels? Get yourself a new set with our Cycle to Work scheme.

Enhanced Pension Contributions once you’ve been with us for 3 years.

Free independent mortgage advice from Charles Cameron & Associates.

Lots of socials like our weekly football and badminton games, team activities and fundraising events to support our chosen charities Newcastle West End Foodbank and Newcastle Dog and Cat Shelter.

We are also proud sponsors of our neighbours Ouseburn Community Farm which means we get to walk their goats.