Customer Operations Agent - Freight Booking

DP World; Kingston upon Hull; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading global trade enabler is seeking a Customer Operations Agent for their Freight booking office in Hull. This 18-month fixed-term contract involves processing freight bookings and providing exceptional customer service. The role requires strong interpersonal skills and IT literacy, with a commitment to diversity and equal opportunity.

Qualifications

• Background in customer service is preferred.
• Desirable to have experience in a similar role.

Responsibilities

• Process freight bookings and handle customer inquiries.
• Ensure accuracy in inputting customer freight bookings.
• Contact customers to obtain bookings for units received at the port.

Skills

Customer Service

Interpersonal Skills

IT Literacy

Job description

Customer Operations Agent - Freight Booking

Hull, Yorkshire, United Kingdom

Job Description

Do you have a background in customer service? We are looking to recruit a Customer Operations Agent in our Freight booking office in Hull on an 18-month fixed-term contract to cover maternity leave.

P&O Ferries is proudly part of the DP World family; with over 150 businesses across more than 40 countries, we are a world-leading enabler of global trade.

With a history of over 180 years, P&O Ferries has a rich heritage in ferry services. Our ships operate across the English Channel, North Sea, and Irish Sea, employing nearly 2000 people.

This role is based in Hull on an 18-month fixed-term contract.

In this role, you will be responsible for processing unaccompanied and driver-accompanied eastbound and westbound bookings, along with associated administrative duties for all North Sea and Thames route services. You will also contribute to the daily customer service functions within the department. Please note that this role involves shift work.

Location: Hull

Key responsibilities:

• Handling customer inquiries related to freight being loaded or unloaded from P&O vessels operating on the North Sea and Thames services.
• Ensuring accuracy when inputting customer freight bookings into all systems.
• Accepting written bookings from both account and non-account customers, either on the day of sailing or in advance, using company reservation systems.
• Contacting customers via phone or email to obtain bookings for units received at the port without a prior reservation.
• Demonstrating good interpersonal skills.
• Providing strong customer service and communicating effectively.
• Being IT literate.
• Previous experience in a similar role is desirable but not essential.

At P&O Ferries, we encourage you to be your authentic self. We believe that diversity makes us stronger and enhances everything we do. We understand that our customers and employees come from all walks of life, and we are committed to connecting with people from diverse backgrounds.

We aim to increase diversity across all our employees and are dedicated to principles of Equal Employment Opportunity (EEO). We make recruitment decisions based on experience and skills, regardless of race, gender, sexual orientation, gender identity or expression, age, educational background, national origin, religion, or neurodiversity.

By submitting your application, you authorize DP World to store and circulate your information as necessary for evaluating your suitability for this and other positions.