Customer Operations Agent - Freight Booking

DP World; Kingston upon Hull; On-site; GBP 22,000 - 30,000; Full time

Job summary

Join a forward-thinking company as a Customer Operations Agent in Hull. This role offers a dynamic environment where you'll handle customer inquiries and manage freight bookings for North Sea and Thames services. With a commitment to diversity and authenticity, this established firm values your unique contributions. If you have a passion for customer service and are eager to grow in a supportive team, this is the perfect opportunity for you!

Qualifications

• Experience in customer service roles is desirable but not essential.
• Strong communication and IT skills are crucial for this position.

Responsibilities

• Manage customer inquiries related to freight bookings.
• Ensure accuracy of bookings in company systems.
• Contact customers to obtain necessary bookings.

Skills

Interpersonal Skills

Customer Service

Communication Skills

IT Literacy

Job description

Do you have a background in customer service? We are looking to recruit a Customer Operations Agent in our Freight booking office in Hull on an 18-month fixed-term contract to cover maternity leave.

About P&O Ferries

P&O Ferries is proudly part of the DP World family, with over 150 different businesses across more than 40 countries. We are a world-leading enabler of global trade.

With a history spanning over 180 years, P&O Ferries has a rich heritage in ferry services. Our ships sail across the English Channel, North Sea, and Irish Sea, employing almost 2000 people.

Job Overview

P&O Ferries is recruiting a Customer Operations Agent based in Hull on an 18-month fixed-term contract.

In this role, you will be responsible for processing unaccompanied and driver-accompanied eastbound and westbound bookings, managing associated administration duties for all North Sea and Thames route services, and contributing to the day-to-day customer service functions within the department. Please note that this role involves shift work.

Location

Hull

Key Responsibilities

1. Deal with customer inquiries related to customer units being loaded or unloaded from P&O vessels operating on the North Sea and Thames services.
2. Ensure the accuracy of customer freight bookings when inputting into all systems.
3. Accept written bookings from both account and non-account customers, either on the day of sailing or in advance, using company reservation systems.
4. Contact customers via phone or email to obtain bookings for units received at the port without a pre-booking.

Key Skills

1. Good interpersonal skills.
2. Strong customer service and excellent communication skills.
3. IT literacy.
4. Previous experience in a similar role is desirable but not essential.

Our Commitment

At P&O Ferries, we value authenticity and encourage you to be yourself. We believe diversity strengthens us and are committed to increasing diversity across our workforce. We welcome applicants regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, or neurodiversity.