Customer Operations Advisor

Fittingly; West Midlands Combined Authority; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading manufacturer of bespoke fitted furniture seeks a dedicated Customer Support Coordinator to join their growing operations team. The role involves managing customer inquiries, scheduling deliveries, and resolving logistical challenges. The ideal candidate should have strong technical skills, experience in customer service, and a background in manufacturing is preferred. The position requires excellent organizational abilities and may involve shift work in line with the company's 7-day operation.

Qualifications

• Good computer literacy and strong technical skills.
• Experience in dealing with customer issues and complaints.
• Ability to work independently and manage multiple projects.

Responsibilities

• Handling customer service enquiries and resolving issues.
• Scheduling deliveries and supporting fitters and drivers.
• Liaising with factory manager on order fulfilment.

Skills

Customer service

Problem solving

Technical skills

Organizational skills

Education

GCSE or equivalent

Job description

Customer Support Coordinator

Fittingly is a young and dynamic manufacturer of bespoke fitted furniture. We use cutting edge technology to enable our customers to design their own custom fitted wardrobe and storage solutions, which we manufacture in our factory in Fenton, Stoke-on-Trent, before being delivered and fitted nationwide.

We are looking for a talented and enthusiastic individual to join our small but growing operations team, which oversees all customer service activity, along with delivery and fitting logistics, and supporting our manufacturing function. Ideally, with a background in manufacturing, you will be used to working in a fast paced environment and will have experience in scheduling work for drivers and fitters.

Your key responsibilities will include:

·Handling customer service enquiries and resolving customer issues over the phone and by email.

·Establishing and maintaining customer relationships by providing excellent customer service alongside effective conflict resolution and complaint handling.

·Scheduling deliveries, ensuring effective and efficient use of our vehicle fleet.

·Supporting our fitters and drivers and helping to resolve logistical challenges and remedial work.

·Liaising with the factory manager to answer queries relating to order fulfilment and design.

Our ideal candidate:

·You should have good computer literacy and strong technical skills, with the ability to become a product expert and learn our in house systems and design tools.

·As an important member of our small team, it will be essential for you to be able to work independently, be highly organised and effectively prioritise your workload to coordinate multiple projects at varying stages.

·You should have plenty of experience dealing with customer issues, complaints and problem solving.

·You will play an important role in our small business, by being a key point of contact for our customers and contractors.

·A background in manufacturing would be preferable.

We are a 7 days operation and shift work may be required

Job Type: Full-time

Pay: From £25,200.00 per year

Schedule:

·8 hour shift

Education:

GCSE or equivalent (required)