Customer Operations Advisor

Urban Suites Recoleta Boutique Hotel; Stoke-on-Trent; On-site; GBP 25,000 - 29,000; Full time

Job summary

A dynamic manufacturer in Stoke-on-Trent is seeking a Customer Support Coordinator to enhance customer service and logistics operations. The ideal candidate will manage customer inquiries, schedule deliveries, and support the manufacturing team. Strong organizational skills and a background in manufacturing are preferred. This full-time role may require shift work, ensuring efficient service across a 7-day operation.

Qualifications

• Experience in scheduling work for drivers and fitters.
• Good computer literacy and strong technical skills.

Responsibilities

• Handling customer service enquiries and resolving issues.
• Scheduling deliveries and managing vehicle fleet.
• Supporting fitters and drivers with logistical challenges.

Skills

Customer Service

Problem Solving

Organizational Skills

Education

GCSE or equivalent

Job description

Customer Support Coordinator

Fittingly is a young and dynamic manufacturer of bespoke fitted furniture. We use cutting edge technology to enable our customers to design their own custom fitted wardrobe and storage solutions, which we manufacture in our factory in Fenton, Stoke-on-Trent, before being delivered and fitted nationwide.

We are looking for a talented and enthusiastic individual to join our small but growing operations team, which oversees all customer service activity, along with delivery and fitting logistics, and supporting our manufacturing function. Ideally, with a background in manufacturing, you will be used to working in a fast paced environment and will have experience in scheduling work for drivers and fitters.

Your Key Responsibilities Will Include

Handling customer service enquiries and resolving customer issues over the phone and by email.

Establishing and maintaining customer relationships by providing excellent customer service alongside effective conflict resolution and complaint handling.

Scheduling deliveries, ensuring effective and efficient use of our vehicle fleet.

Supporting our fitters and drivers and helping to resolve logistical challenges and remedial work.

Liaising with the factory manager to answer queries relating to order fulfilment and design.

Our Ideal Candidate

You should have good computer literacy and strong technical skills, with the ability to become a product expert and learn our in house systems and design tools.

As an important member of our small team, it will be essential for you to be able to work independently, be highly organised and effectively prioritise your workload to coordinate multiple projects at varying stages.

You should have plenty of experience dealing with customer issues, complaints and problem solving.

You will play an important role in our small business, by being a key point of contact for our customers and contractors.

A background in manufacturing would be preferable.

We are a 7 days operation and shift work may be required

Job Type: Full-time

Pay: From £25,200.00 per year

Schedule

8 hour shift

Education

GCSE or equivalent (required)