Customer Operations Administrator

Office Angels; Tonbridge; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Customer Operations Administrator to join their team in Kingshill. The role involves managing customer service communications and coordinating defect responses. Ideal candidates will have strong communication skills and experience with new builds, and will enjoy flexible working arrangements after probation.

Benefits

Weekly Pay

Up to 28 days annual leave

Monthly raffle to win a £20 voucher!

Free eyecare vouchers

Dedicated consultant to support your job search

Temp of the Month awards

Access to well-being platforms

Qualifications

• Excellent verbal, written, and IT skills, proficient in Excel.
• Experience with new build developments is desirable.
• A full UK driving licence is preferred.

Responsibilities

• Manage incoming customer service emails and calls regarding defects.
• Ensure prompt responses within Service Level Agreements.
• Accurately enter customer defects into the House Builder Pro database.

Skills

Verbal communication

Written communication

IT skills

Problem-solving

Organizational skills

Tools

Excel

Job description

Job Title: Customer Operations Administrator
Location: West Malling, Kent
Pay: £13.50 - £17.00 per hour
Hours: Monday - Friday, 08:30 - 17:00 (*Start times can change/be flexible*)
Contract Details: Temp To Perm

Are you passionate about providing outstanding customer service? We have an exciting opportunity for a Customer Operations Administrator to join our client's dynamic team in Kingshill!

Responsibilities:

• Manage incoming customer service emails and calls regarding defects.


• Ensure prompt responses within our Service Level Agreements.


• Accurately enter customer defects into the House Builder Pro database for ongoing maintenance ️.


• Issue defect notices to contractors on new sites.


• Coordinate access arrangements between customers and contractors.


• Generate weekly reports on outstanding defects for review.


• Book customer service manager calls post-completion .


• Submit purchaser details to the In-House Research team.

Who Are We Looking For?
To thrive in this role, you will need:

• Excellent verbal, written, and IT skills (proficient in Excel) .


• Experience with new build developments is desirable.


• A full UK driving licence is preferred.


• Strong problem-solving abilities and the capacity to handle complaints calmly.


• Exceptional organisational skills and the ability to manage multiple tasks efficiently.


• Flexibility to work independently and as part of a team.

Why Temp Through Us?

Weekly Pay

Up to 28 days annual leave

Monthly raffle to win a £20 voucher!

Dedicated consultant to support your job search

First access to permanent positions

Free eyecare vouchers

Temp of the Month awards

Mobile-friendly timesheet

Perks at work

Access to well-being platforms

Other Key Matters:

• You will be based at our Head Office near Tonbridge, with sites across Kent, East Sussex, and SE London.


• Must reside within a 60-minute drive of these locations.


• Enjoy flexible working arrangements, including one work-from-home day per week after successful completion of your probation period.

If you're ready to take the next step in your career and make a real difference in customer service, we want to hear from you! Apply now to join a thriving team and help shape the future of customer operations in the property industry!

For immediate consideration please call or email [e-mail] / 01892 614242

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.