Customer Onboarding Expert

JR United Kingdom; Luton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the vacation rental industry is seeking a Customer Onboarding Expert in Luton. This role involves managing relationships with Property Managers, ensuring contracts are finalized, and developing strategies to enhance distribution opportunities. Join a dynamic team and enjoy competitive salary and career growth opportunities.

Benefits

Competitive salary

Performance-based bonuses

Opportunities for career growth

Qualifications

• Minimum 2 years sales experience in B2B, ideally call center.
• Excellent verbal and written communication skills in English.
• Strong attention to detail and ability to work independently.

Responsibilities

• Manage relationships with Property Managers and facilitate property distribution.
• Negotiate contracts and monitor performance metrics.
• Collaborate with departments to achieve monthly targets.

Skills

Sales experience

Lead generation

Time management

Communication skills

Attention to detail

Job description

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Customer Onboarding Expert, luton, bedfordshire

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Client:

TravelStaytion

Location:

luton, bedfordshire, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

1

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

About the Company:

At TravelStaytion we are refining the vacation rental industry. Our mission is to transform properties into five-star vacation home rentals, elevating serviced stays for the discerning traveller while offering at the same time game changing technology. We represent and work together with a curated selection of 120.000+ properties in over 950 destinations across the globe, delivering exceptional travel experiences to property owners and their guests.

With our HQ in London and with more than 12 years of continuous operation, we are proud to be an equal opportunity workplace that seeks to recruit, develop, and retain the most talented people from a variety of backgrounds, perspectives, and skills. We offer a work experience like no other, creating endless opportunities for continuous training, development, recognition and most importantly, a fast-moving environment where you can really pursue your passions.

Duties:

• Manage relationships with Property Managers from the moment they complete onboarding with TravelStaytion, identifying opportunities for further collaboration.
• Engage with Property Managers upon completing onboarding to facilitate the distribution of their properties across TravelStaytion’s B2C and B2B network.
• Negotiate and finalize contracts for extended distribution, ensuring all documents are promptly stored in the CRM and relevant details are accurately logged.
• Lead and execute the distribution of each Host’s properties across TravelStaytion’s B2C and B2B networks.
• Develop and implement strategies to increase the number of properties distributed through TravelStaytion and its extensive distribution network, as well as expanding the number of channels each Host utilizes.
• Monitor and supervise the technical performance of connectivity with distribution channels, identifying specific requirements and coordinating with the Connectivity Team.
• Collaborate cross-functionally with all company departments to enhance performance and achieve monthly targets.
• Ensure accurate record-keeping by registering all account information in the company’s CRM system.
• Contribute to ongoing improvements in the company’s day-to-day business operations.
• Demonstrate a passion for short-term rentals, travel, and the real estate market, embracing new market opportunities to drive business growth.
• Execute effectively based on KPI metrics (targets, goals, and strategic objectives) set in collaboration with the leadership team.

Qualifications & Experience:

• A minimum of 2 years sales experience in b2b sales (ideally with a call center experience or sales over the phone)
• Tenacity and passion for lead generation and conversion.
• Multi-tasking and strong time management skills
• Excellent verbal, written and interpersonal skills in English
• Strong will to achieve results with minimal supervision
• Professional in all forms of communications such as email, phone calls and texts
• Highly responsive and reliable with strong attention to detail
• Energetic and responsive - you must be able to work in a fast-paced environment.
• A positive brand ambassador.

Why Join Us?

• Competitive salary and performance-based bonuses.
• Opportunities for career growth in a dynamic industry.
• Work with a passionate and customer-focused team.