Customer Onboarding Consultant

Valpak Limited; Stratford-upon-Avon; Hybrid; GBP 28,000 - 35,000; Full time

Job summary

An established industry player is seeking a motivated Onboarding Consultant to enhance the customer onboarding experience. This role involves developing efficient processes for onboarding clients into EPIC, ensuring compliance with international regulations, and collaborating closely with Account Managers. The position offers a supportive and flexible working environment, with opportunities for professional growth and involvement in sustainability initiatives. If you're passionate about making a positive impact and thrive in a friendly atmosphere, this opportunity is perfect for you.

Benefits

Hybrid working

Flexi Friday early finish

Company annual bonus up to 10%

Enhanced pension scheme

Private medical insurance

Subsidised gym membership

25 days annual leave

Annual volunteering day

Extra day off for birthday

Wellbeing initiatives

Qualifications

• Strong skills in process management and data analysis are essential.
• Technical understanding of data processes is required.

Responsibilities

• Oversee the customer onboarding process for various data management services.
• Develop a standard process for onboarding customers into EPIC.

Skills

Process Management

Data Analysis

Communication

Technical Understanding

Tools

EPIC

Data Tools

Job description

Vacancy Type: Full Time, Permanent
Location: Stratford-upon-Avon (Hybrid)
Salary: £28,000 - £35,000 (pro rata) + Up to 10% Bonus and Benefits

Valpak has created a friendly and supportive working environment that enables our team to perform to the best of their abilities, with flexible hours, hybrid working options, access to training and opportunities to get involved in various groups to nurture key interests.

With social value at the heart of our business ethos, employees can take a day on us to volunteer for an organisation of their choice, and our Charity Committee organises fundraising events for the employee nominated charity of the year.

Valpak endorses wellbeing and healthy lifestyles, offering subsidised gym membership, optional healthy living seminars and social events, encouraging cross team integration. Plus the “After Work” social group organises regular gatherings – an opportunity to get to know friendly faces.

Our team is passionate, friendly, approachable and dedicated to the business mission – to inspire businesses to do all they can to reduce their environmental impact. If you have an interest in sustainability and like the sound of all Valpak offers, we would love to hear from you!

How will I make a difference?

As the UK’s leading provider of environmental compliance, Valpak strives to work together towards a profitable, sustainable, waste-free world. To date, our teams work in partnership with more than 400 customers, in nearly every corner of the globe.

We are seeking a highly motivated and results-driven Onboarding Consultant to oversee the customer onboarding process for all data management services including Packaging, WEEE, Batteries and Plastic Tax amongst others. They will use their skills in process management to efficiently and accurately onboard clients into EPIC and ensure all customers have an excellent onboarding experience. The Onboarding Consultant will have a focus on international regulations and services.

The position requires strong technical understanding of Valpak’s data processes and collaboration with Account Managers. They will be responsible for communicating with the account to receive the necessary data, setting up any relevant data tool and DSF rules as well as completing any EPIC processes required prior to completion of retrospective or forecast submissions. Once set up with the overseas compliance schemes they will hand the submission over to the Account Manager.

What will I be doing?

• Develop a standard process for onboarding customers into EPIC
• Continually improve the onboarding processes and identifying opportunities to make the process more efficient
• Review contracts to ensure the scope of work agreed to is being met
• Work alongside Account Managers to develop and maintain strong relationships with clients
• Effectively communicate data requirements to clients to ensure we receive the best quality data possible
• Ensure that all required environmental data (including but not limited to weights information) is collated appropriately
• Utilise EPIC to analyse weights data and complete late submissions
• Use data and communication skills to provide useful information for accounts regarding the submissions to aid them in the verification process
• Communicate effectively with the International Admin team against data progress for registrations
• Once onboarded, provide the Account Manager with a thorough data handover and ensure methodologies are provided
• Support in the sales process as required

What benefits will I receive?

We strive to make Valpak an employer of choice. Whether it’s achieving work-life balance, helping towards a healthier lifestyle, or saving money. We have a range of benefits to help support you, including:

• Hybrid working and flexi Friday early finish
• Company annual bonus – up to 10%
• Enhanced pension scheme with Aviva (doubled up to 8%)
• Access to voluntary benefits such as private medical insurance, cycle to work scheme and subsidised gym membership
• Enhanced maternity pay
• 25 days annual leave and option to buy/sell additional days
• Annual volunteering day
• An extra day off for your birthday
• Access to a savings platform that includes discounts and money-off promotions from 800+ retailers
• Wellbeing initiatives

If you would like to be considered for more than one role or future roles, simply send your CV to [e-mail].

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