Customer Onboarding Consultant

Compass Education; London; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

Compass Education is seeking a dedicated Project Manager to oversee the migration of school data to their management information system. This role requires strong project management and customer service skills, ensuring a seamless transition for schools. With a flexible working culture and opportunities for growth, this is an exciting time to join a rapidly expanding team that values diversity and collaboration.

Benefits

Flexible working culture

Learning & Development opportunities

25 days Annual Leave

Pension – 9.5% employer contribution

24/7 Employment Assistance Program

Qualifications

• Proactive nature with creative and technical thinking.
• Experience in maintaining project timelines.
• Strong interpersonal skills with high emotional intelligence.

Responsibilities

• Manage the migration of schools' MIS data to Compass.
• Ensure smooth transition and onboarding for schools.
• Develop and maintain documentation and processes.

Skills

Customer focus

Project management

Networking

Organizational skills

Communication

Autonomy

Tools

Monday.com

CRM systems

Job description

At Compass, our people are united by a common purpose to make the school day more productive, more impactful and more enjoyable. We're a global provider of School Management Information Systems (MIS) and already support over 3,000 schools across Australia, Ireland and the UK.

We've just embarked on an exciting journey of growth and are looking for passionate people to join us for the ride.

We want thinkers and problem solvers, who celebrate diversity and thrive in a collaborative team environment to join us and help us transform the lives of teachers, students, and parents all over the world. You'll work as part of a fun, hardworking team who takes ownership of their work and loves to celebrate successfully delivering wins for our customers and for Compass.

About the Role & Team

Responsible for the successful migration of schools’ MIS data to Compass. Project manage the customer journey from point of sale to BAU live running. Work with schools to make sure that they have an enjoyable, smooth transition over to our software with as little hassle as possible.

What you’ll do:

• Complete full end to end migration of schools data from previous MIS system into Compass
• Maintain strict timeline of project delivery, ensuring that internally and externally set deadlines are met
• Work with the Training Team to ensure all school’s portals are configured to suit their needs
• Stay up to date with changes to data retention policies and market updates with regard to migration techniques and offerings
• Ensure your Compass knowledge is up to date and thorough
• Meet with the school, virtually or in person, to understand their requirements and allay any fears.
• Develop and maintain detailed documentation and processes both internally and externally
• Coordinate Hardware provisioning and delivery according to School dates
• Provide an excellent onboarding experience to all schools
• Ad-Hoc tasks as directed by your manager

About You

This is what you'll bring...

• A true passion for putting the customer first
• A highly proactive nature, with the ability to think both creatively and technically
• Experience maintaining strict timeline of projects, ensuring that internally and externally set deadlines are met
• Exceptional networking and stakeholder management skills, both internally and externally
• Strong organisational skills, with excellent time management, and attention to detail
• Strong written and verbal communication and interpersonal skills, with high levels of emotional intelligence
• Confidence in flagging potential concerns regarding engagement
• Ability to work autonomously but also work well within a team environment
• Sound knowledge of Monday.com
• Sound knowledge of CRM systems

What’s in it for you?

• We come together with our unique strengths to work towards a common purpose - shaping the future of education. When you join our team, you will collaborate with individuals who are passionate, driven, and open to embracing change in a fast-paced environment.
• A flexible working culture.
• Learning & Development opportunities - we want you to grow and get the most out of your role!
• 25 days Annual Leave + all statutory Public & Bank Holidays.
• Pension – 9.5% employer contribution.
• 24/7 access to our Employment Assistance Program (EAP) through the means of face-to-face, livechat and phone support.

*We will consider remote applicants for this role (provided they are based in the UK), however, the successful candidate will be expected to come to the office 3 times a week for the first two months for onboarding and training.*

It is a really exciting time to join Compass. We are growing fast and need people who want to grow with us.

Compass is proud to be an equal-opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive environment for all employees.

Prior to commencing employment, we will require:

• Verification of unrestricted work rights in UK (eg citizenship, passport, or birth certificate).

Salary Range: £30K - £35K