Customer-Obsessed Sales Assistant — Flexible Hours

Today, Dunelm; Chadwell St Mary; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

25 days holiday + birthday off

Staff discounts

Salary advance

Cycle to work

Job summary

Dunelm is seeking a Sales Assistant to be the welcoming face on the shop floor, helping customers find products and guiding them to the right choices. You’ll handle stock checks, Click & Collect orders, and delivery coordination to ensure a seamless shopping experience.

The role emphasizes friendly, proactive service, a can-do attitude, and contributing to a homey store atmosphere while supporting colleagues across departments.

Responsibilities

• Approach customers on the shop floor and understand what they’re looking for, guiding them to products that meet their needs
• Assist customers with Click & Collect and Home Delivery orders, expanding options beyond in-store stock
• Maintain a well-presented, tidy store to reflect a welcoming shopping environment
• Provide friendly, knowledgeable support across departments to enhance the customer experience
• Check stock levels, assist with replenishment and price updates to keep displays accurate
• Support colleagues to ensure smooth store operations and timely customer service

Skills

Customer service

Communication

Sales skills

Stock awareness

Job description

Dunelm is seeking a Sales Assistant to be the welcoming face on the shop floor, helping customers find products and guiding them to the right choices. You’ll handle stock checks, Click & Collect orders, and delivery coordination to ensure a seamless shopping experience.

The role emphasizes friendly, proactive service, a can-do attitude, and contributing to a homey store atmosphere while supporting colleagues across departments.