Customer Marketing Manager

TalkTalk; Salford; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading telecommunications company in Salford is seeking a Marketing Specialist to support customer communications strategies. You will work on various campaigns, contributing to planning and execution while collating data insights. The ideal candidate has experience in marketing and enjoys working in a fast-paced environment. This role offers competitive benefits and a flexible working arrangement.

Benefits

Flexible hybrid working

Generous holiday package

Private healthcare

Free broadband for employees

Life event gifts

3 paid volunteering days

Responsibilities

• Work closely with Head of Customer Marketing to deliver targeted communications.
• Contribute to quarterly planning and strategy discussions.
• Collaborate with data and insight teams for audience understanding.
• Work with creative agencies for campaign development.
• Manage campaign sign off process and stakeholder feedback.

Skills

Experience in a marketing role

Skilled at understanding data

Experience within a customer space

Understanding of the digital space

Enjoys a fast paced working environment

Job description

12 months FTC

About Customer Marketing:

Customer Marketing are experts in customer comms strategy. We work with our colleagues to create great customer experiences and uphold our brand values, to deliver our vision of having customers who love us, engage with us, and stay with us.
You’ll enjoy being a key deliverer of this vision by supporting the Senior Marketing Manager in the creation and delivery of the strategy and comms for a range of in-life programmes targeted at our Consumer base. You will also benefit from the variety in your responsibilities. You could be working on different upsell campaigns, managing customers end of life offers or building relationship driving activity across their lifecycle.

How will I add value in this role?

• You’ll work closely with the Head of Customer Marketing to deliver targeted communications campaigns via email, SMS, direct mail, targeted social media and digital
• You’ll contribute to quarterly planning and strategy discussions, ensuring that we prioritise the most customer-focused and commercially impactful programmes
• You recognise the value of data, so you'll work closely with data and insight teams to understand your audiences, make decisions about who to target, and to pull segmented data accurately
• You’ll work with creative agencies to develop campaign messaging and creative
• Other responsibilities include:
  • Managing the sign off process for campaign creative, working closely with and managing appropriate stakeholders feedback
  • Working with our Marketing Automation team to deliver your email and SMS campaigns via Salesforce Marketing Cloud, and other teams for social, digital and print
  • Briefing and using campaign evaluation to understand the impact your campaigns are having, and how to improve them
  • Utilising test and learn in order to drive continuous improvement within all channels
  • Working with the Head of Customer Marketing to manage budget for your campaigns, making sure that we operate in a cost-efficient and streamlined way.

What do I need?

• Experience in a marketing role
• Skilled at understanding data
• Experience within a customer space
• Understanding of the digital space
• Enjoys a fast paced working environment

Be great to also have:

• Experience of broadband marketing.
• Telco experience.

The Company

We’re TalkTalk, a challenger brand in the world of Broadband, Phone and TV. Our job is to bring the best value connectivity, to everyone. We believe every customer matters, so we offer products and services that are simple, affordable, reliable and fair.

We’ve created a working environment where you can be yourself and give your all. You’ll be called on to out-think the competition and work closely with your colleagues to come up with new ideas, and deliver great results for our customers. This is your chance to make a difference, and great performance will take you far. It won’t always be easy, but it’s always exciting and it promises great opportunities for you, and our business, especially if you’re ready to stand for something.

Location: Soapworks – Salford Quays, Manchester

Country: UK

Start date: ASAP

Duration: 12 months Fixed Term

Salary: Competitive

Be Yourself. Make an Impact. Join Us.

As a recognised Top 50 Inclusive Employer in the UK, we believe that diversity fuels innovation and success. We’re committed to building a workplace that reflects the communities and customers we serve. At TalkTalk, inclusion is part of our DNA – we’re all 100% human, and we’ve created a culture where you can truly be yourself.

We’re not your traditional 9-5. We’re a dynamic, flexible workplace, and we’re excited to hear how you like to work. Whether you thrive in collaboration, focus better at home, or prefer a bit of both – let’s make it work.

What We Offer

• Flexible hybrid working – with a minimum of 50% office presence to support teamwork and connection

• Collaborative office spaces designed for creative thinking and innovation

• Free on-site parking at our offices

• Generous holiday package – 25 days annual leave, 3 wellbeing days, and your birthday off (plus the option to buy up to 10 more days!)

• Private healthcare for all employees

• Competitive pension scheme and performance-related bonus opportunities

• Free broadband for all employees

• Life event gifts – celebrating milestones like marriages and births

• Inclusive employee networks – open to all, supporting peer connection and thought-provoking conversations

• Salary sacrifice scheme – save on dental, gym, and more

• Big retail and leisure discounts

• 3 paid volunteering days a year – because making a difference matters to us too