Customer & Market Intelligence Consultant

Royal London; City of Edinburgh; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A major financial services provider in Edinburgh seeks a Customer & Market Intelligence Consultant. This role involves analyzing customer and market data, identifying trends, and delivering insights to inform key stakeholders. Ideal candidates will have a background in financial services and strong skills in insight tools like Power BI or Tableau, and are expected to work in a hybrid environment.

Benefits

28 days annual leave

14% employer matching pension scheme

Private medical insurance

Qualifications

• Understanding of pensions and savings industry.
• Ability to analyze customer data and trends.
• Knowledge of the commercial environment for product providers.

Responsibilities

• Analyze internal and external data to inform Royal London.
• Translate customer data into insights for stakeholders.
• Support new developments with market intelligence.

Skills

Financial services knowledge

Insight tools proficiency (Power BI/Tableau/Excel)

Communication skills

Problem-solving ability

Job description

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Date: 15 Sept 2025

Location: Edinburgh, GB

Company: Royal London Group

Contract Type: Permanent

Location: Edinburgh or Alderley Park

Working style: Hybrid 50% home/office based

We are currently looking for a Customer & Market Intelligence Consultant to join the Insight team, based out of either our Edinburgh or Alderley Park office.

You will contribute to the success of the team through creating and providing customer and market intelligence data across the Royal London group, ensuring impacts of any changes in customer behaviour and markets are identified and communicated effectively.

We are looking for candidates who can investigate and uncover new information and new opportunities, creating entirely new reports and making recommendations to influence real change.

About the role

• Review and analyse internal and external data and identify any impacts to Royal London then make recommendations on next steps required
• Identify trends in customer data and translate analysis into clear insights that can be communicated to stakeholders
• Identify and communicate opportunities for Royal London to better support customers, advisers and employers
• Support the delivery of new developments by providing customer and market intelligence to support the Customer Life stages as required

About you

• Knowledge and understanding of the financial services industry, particularly pensions and savings, and the legislative framework
• Good knowledge and understanding of the commercial environment facing product providers
• Strong understanding of insight tools and techniques including Power BI/Tableau/Excel
• Good communication skills with an ability to build relationships with key business functions
• A logical approach to problem solving

About Royal London

We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.

OurPeople Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.

We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance. You can see all our benefits here - Our Benefits

Inclusion, diversity and belonging

We’re anInclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.