Customer Manager - South East Asian - North

Westmill | part of Associated British Foods plc; Hitchin; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading food company in Hitchin is seeking a Sales Manager to drive business growth through customer relationships and effective sales strategies. The ideal candidate will have proven sales experience in FMCG or East Asian markets, excellent communication skills, and a clean driving license. This role offers competitive salary and a range of benefits, including a pension scheme and private healthcare.

Benefits

Competitive salary

ABF Pension Scheme membership

Annual Incentive Plan

Private Healthcare

Employee Assistance Programme

Retail and leisure discounts

Qualifications

• Demonstrable sales experience within the FMCG or East Asian channel.
• Ability to influence a wide range of customers.
• Clean full UK driving license required.

Responsibilities

• Manage a range of direct and indirect customers.
• Develop and implement sales plans.
• Achieve volume and financial targets.
• Drive overall sales in the channel.

Skills

Proven selling instinct

Excellent communication skills

Organizational skills

Relationship building

Job description

Overview Of Role

As a key member of our team, you will manage a range of direct and indirect customers, with the primary focus of growing our business through increased distribution and rates of sale of our brands. You will be responsible for achieving volume and financial targets and generating new business as part of our end-to-end sales strategy. Your role is to build influential relationships with customers to maximise range, visibility and promotional implementation for our existing products as well as driving listings of new products (sometimes in new markets). You will work in collaboration with the Senior Customer Manager and other Customer Managers to drive overall sales in this channel.

Key Accountabilities

• Develops and implements sales plans based on market insights and customer needs.
• Ensures Plans are focussed on winning new distribution/share/volume/space against competitors.
• Delivers aligned activities with broader Commercial Team.
• Visits Customers on agreed regular call cycle.
• Completes contact reports for every call.
• Ensures steps in call/perfect call process is used for every call.
• Inputs into the forecasting process in an accurate and timely fashion.
• Ensures own campaigns are activated to agreed standards.
• Ability to seek and secure new business opportunities
• Reports on own performance.
• Implements annual Account Plans for top customers.
• Manages customer orders through D365/CS.
• Ensures all customer actions and agreements are completed.
• Engages and supports internal stakeholders to ensure aligned ways of working.

The Right Person

To succeed in this role, you must have a proven selling instinct and demonstrable sales experience within the FMCG or East Asian channel, as well as excellent communication and organisational skills. Ideally, your background will be in this market, with experience of influencing a wide range of customers being very desirable. Alongside your ability to match your personal influence and ability to build winning relationships across your customer base, you will also have a track record of “making things happen” and delivering new business opportunities in your career to date. A clean full UK driving license is a key requirement.

• A competitive salary
• ABF Pension Scheme membership
• An annual Incentive Plan
• Private Healthcare

Additionally, you will have access to a range of benefits aimed at enhancing your wellbeing both at home and at work; from a free and confidential 24/7 Employee Assistance Programme to access to affordable loans and financial education, electric vehicle and cycle to work salary sacrifice schemes, an option to buy additional holidays and a day dedicated to volunteering in your local community. You will also have access to our benefits platform Extra Spice from day one, offering a huge variety of retail and leisure discounts.