Customer Manager

ASDA; Leicester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail company is seeking a Customer Manager in Leicester to enhance the customer experience. The role involves managing a team, ensuring service standards, and addressing customer feedback. Key qualifications include strong communication skills and customer service experience. Attractive benefits include a colleague discount, bonus scheme, and well-being support.

Benefits

Colleague discount: 15% off shopping

Discretionary company bonus scheme

Access to an enhanced electric car scheme

Free eye test

Discounts on various Asda services

Wagestream: flexible pay access

Company pension

24/7 virtual GP and EAP service

Colleague recognition programme

Excellent parental leave policies

Qualifications

• Managing or supervising in a customer-facing retail or hospitality environment.
• Strong communication and people skills are essential.
• A passion for customer service and team development is required.

Responsibilities

• Ensure every customer interaction reflects our brand promise.
• Support your team to handle customer queries confidently.
• Monitor service standards and respond to feedback.

Skills

Strong communication and people skills

Passion for customer service and team development

Confidence in handling customer feedback and resolving issues

Experience in a customer-facing retail or hospitality environment

Flexibility to work various shifts

Job description

Job Title

Customer Manager

Location

Leicester Abbey Lane

Employment Type

Full time

Contract Type

Permanent

Shift Pattern

Work Shift: Days

Hours per Week

45

Salary

Competitive salary plus benefits

Category

Store Management

Closing Date

29 September 2025

At Asda, we want you to find your everything. As our Customer Manager, you’ll be the champion of customer experience in store—ensuring every interaction leaves a lasting impression. You’ll lead by example, coaching colleagues to deliver outstanding service, resolve issues with empathy, and promote our brand values at every opportunity. You’ll take ownership of customer satisfaction, loyalty, and service standards across the store. Whether it’s supporting front-end operations, managing feedback, or driving service improvements, you’ll make sure our store is a place customers love to shop.

Key responsibilities

• Customer-obsessed: You understand what great service looks like and inspire others to deliver it.
• Brand ambassador: You promote our values and ensure every customer interaction reflects our brand promise.
• Empathetic leader: You support your team to handle customer queries confidently and professionally.
• Service-focused: You monitor service standards, respond to feedback, and drive continuous improvement.
• Collaborative: You work across departments to ensure a seamless customer journey.
• Proactive: You identify opportunities to enhance customer experience and act on them.

What you’ll bring

• Experience: managing or supervising in a customer-facing retail or hospitality environment.
• Strong communication and people skills.
• A passion for customer service and team development.
• Confidence in handling customer feedback and resolving issues.
• Flexibility to work a range of shifts, including weekends and evenings.

Everything you'll love

Alongside a competitive salary, you'll get lots of other great benefits too, including:

• Colleague discount: 15% off your shopping at Asda from day 1 for you and a nominated user
• Discretionary company bonus scheme
• Access to an enhanced electric car scheme
• Free eye test for you and your nominated user
• Discounted rates and special offers on Asda services such as Mobile, Pharmacy, Opticians, Personal Loan, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown Cover
• Wagestream: access to flexible pay, income tracker, financial coaching, exclusive savings account and much more
• Company pension
• Wellbeing: including 24/7 virtual GP, 24/7 EAP service, as well as access to free counselling, legal, mortgage, cancer and bereavement support
• Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated
• Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.
• Colleague recognition programme
• Special offers and discounts across a range of services and activities, from airport parking to theme parks and cinemas