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Customer Manager

ASDA

Hinckley

On-site

GBP 30,000 - 40,000

Full time

3 days ago
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Job summary

A major retail company is seeking a Customer Manager responsible for enhancing customer experience in Hinckley. This role involves leading and coaching a team to deliver exceptional service and ensuring every customer interaction reflects brand values. The successful candidate will have a strong background in customer-facing environments and a passion for developing teams. Competitive salary and generous benefits are included.

Benefits

Colleague discount: 15% off shopping
Discretionary company bonus scheme
Access to an enhanced electric car scheme
Free eye test
Discounted rates on various services
Wagestream: flexible pay access
Company pension
Wellbeing support
Excellent parental leave policies
Colleague recognition programme
Special offers and discounts

Qualifications

  • Experience managing or supervising in a customer-facing retail or hospitality environment.
  • Strong communication and people skills.
  • A passion for customer service and team development.
  • Confidence in handling customer feedback and resolving issues.
  • Flexibility to work a range of shifts, including weekends and evenings.

Responsibilities

  • Ensure every interaction leaves a lasting impression.
  • Lead by example, coaching colleagues to deliver outstanding service.
  • Take ownership of customer satisfaction, loyalty, and service standards.

Job description

Job Title
Customer Manager

Location
Hinckley

Employment Type
Full time

Contract Type
Permanent

Shift Pattern
Work Shift: Days

Hours per Week
45

Salary

Competitive salary plus benefits


Category
Store Management

Closing Date
7 August 2025

Customer Manager

At Asda, we want you to find your everything. As our Customer Manager, you’ll be the champion of customer experience in store—ensuring every interaction leaves a lasting impression. You’ll lead by example, coaching colleagues to deliver outstanding service, resolve issues with empathy, and promote our brand values at every opportunity. You’ll take ownership of customer satisfaction, loyalty, and service standards across the store. Whether it’s supporting front-end operations, managing feedback, or driving service improvements, you’ll make sure our store is a place customers love to shop.

What makes a brilliant Customer Manager:

  • Customer-obsessed: You understand what great service looks like and inspire others to deliver it.
  • Brand ambassador: You promote our values and ensure every customer interaction reflects our brand promise.
  • Empathetic leader: You support your team to handle customer queries confidently and professionally.
  • Service-focused: You monitor service standards, respond to feedback, and drive continuous improvement.
  • Collaborative: You work across departments to ensure a seamless customer journey.
  • Proactive: You identify opportunities to enhance customer experience and act on them.

What you’ll bring:

  • Experience managing or supervising in a customer-facing retail or hospitality environment.
  • Strong communication and people skills.
  • A passion for customer service and team development.
  • Confidence in handling customer feedback and resolving issues.
  • Flexibility to work a range of shifts, including weekends and evenings.

Everything you'll love

Alongside a competitive salary, you'll get lots of other great benefits too, including:

  • Colleague discount: 15% off your shopping at Asda from day 1 for you and a nominated user
  • Discretionary company bonus scheme
  • Access to an enhanced electric car scheme
  • Free eye test for you and your nominated user
  • Discounted rates and special offers on Asda services such as Mobile, Pharmacy, Opticians, Personal Loan, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown Cover
  • Wagestream: access to flexible pay, income tracker, financial coaching, exclusive savings account and much more
  • Company pension
  • Wellbeing: including 24/7 virtual GP, 24/7 EAP service, as well as access to free counselling, legal, mortgage, cancer and bereavement support
  • Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated
  • Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.
  • Colleague recognition programme
  • Special offers and discounts across a range of services and activities, from airport parking to theme parks and cinemas
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