Customer Manager

Asda Stores Ltd; Ellesmere Port; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading grocery retailer is seeking a Customer Manager in Ellesmere Port to enhance customer experience in-store. Your role will involve coaching colleagues and ensuring service excellence across the store. The ideal candidate will have experience in a customer-facing environment, strong communication skills, and a passion for service. This position offers a competitive salary and other great benefits including a colleague discount, a bonus scheme, and wellness support.

Benefits

15% colleague discount

Discretionary company bonus scheme

Enhanced electric car scheme

Free eye test

Discounted services and offers

Flexible pay access

24/7 virtual GP access

Excellent parental leave policies

Colleague recognition programme

Qualifications

• Experience managing or supervising in a customer-facing retail or hospitality environment.
• Strong communication and people skills.
• A passion for customer service and team development.
• Confidence in handling customer feedback and resolving issues.

Responsibilities

• Champion customer experience by leading and coaching colleagues.
• Resolve customer issues with empathy.
• Promote brand values and ensure outstanding service.
• Monitor service standards and drive continuous improvement.

Skills

Customer service expertise

Strong communication skills

Team development

Problem-solving abilities

Flexibility in shifts

Job description

time left to apply End Date: August 8, 2025 (11 days left to apply)

job requisition id R-064899

Job Title

Customer Manager

Job Title

Customer Manager

Location

Ellesmere Port

Employment Type

Full time

Contract Type

Permanent

Shift Pattern

Work Shift: Days

Hours per Week

45

Salary

Competitive salary plus benefits

Category

Store Management

Closing Date

7 August 2025

Customer Manager

At Asda, we want you to find your everything. As our Customer Manager, you’ll be the champion of customer experience in store—ensuring every interaction leaves a lasting impression. You’ll lead by example, coaching colleagues to deliver outstanding service, resolve issues with empathy, and promote our brand values at every opportunity. You’ll take ownership of customer satisfaction, loyalty, and service standards across the store. Whether it’s supporting front-end operations, managing feedback, or driving service improvements, you’ll make sure our store is a place customers love to shop.

What makes a brilliant Customer Manager:

• Customer-obsessed: You understand what great service looks like and inspire others to deliver it.
• Brand ambassador: You promote our values and ensure every customer interaction reflects our brand promise.
• Empathetic leader: You support your team to handle customer queries confidently and professionally.
• Service-focused: You monitor service standards, respond to feedback, and drive continuous improvement.
• Collaborative: You work across departments to ensure a seamless customer journey.
• Proactive: You identify opportunities to enhance customer experience and act on them.

What you’ll bring:

• Experience managing or supervising in a customer-facing retail or hospitality environment.
• Strong communication and people skills.
• A passion for customer service and team development.
• Confidence in handling customer feedback and resolving issues.
• Flexibility to work a range of shifts, including weekends and evenings.

Everything you'll love

Alongside a competitive salary, you'll get lots of other great benefits too, including:

• Colleague discount: 15% off your shopping at Asda from day 1 for you and a nominated user
• Discretionary company bonus scheme
• Access to an enhanced electric car scheme
• Free eye test for you and your nominated user
• Discounted rates and special offers on Asda services such as Mobile, Pharmacy, Opticians, Personal Loan, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown Cover
• Wagestream: access to flexible pay, income tracker, financial coaching, exclusive savings account and much more
• Company pension
• Wellbeing: including 24/7 virtual GP, 24/7 EAP service, as well as access to free counselling, legal, mortgage, cancer and bereavement support
• Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated
• Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.
• Colleague recognition programme
• Special offers and discounts across a range of services and activities, from airport parking to theme parks and cinemas

About us

Asda is Reimagining Retail

It’s hard for anyone to imagine how many different career possibilities there are at Asda. Ours is a big business, and beyond the roles you might be familiar with there are hundreds more you don’t often get to see. In fact, because our business is changing we're creating new roles all the time! So take the time to look around. Once you’ve had the chance to explore our current open positions, apply to the ones you feel suit you best. And don't forget you can keep an eye on new positions and check how your current applications are progressing by visiting regularly.