Customer Loyalty Team Leader

Gigaclear; Abingdon; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading Fibre Broadband company is seeking a Team Leader to inspire and manage a team focused on customer retention. The role involves motivating team members, achieving KPIs, and enhancing performance through coaching. With a competitive salary and generous benefits, this office-based position offers a chance to make a significant impact.

Benefits

Generous employer pension with up to 8% matched contribution

Income protection & life assurance

25 days holiday plus bank holidays

Health cash plan

Unlimited access to online training

Flexible working environment

Qualifications

• Experience leading a team in a contact centre or sales environment.
• Focus on developing and coaching team members.

Responsibilities

• Manage team interactions to safeguard revenue and minimize churn.
• Achieve and surpass monthly KPIs and loyalty targets.

Skills

Leadership

People Management

Coaching

Job description

Job Opportunity: Team Leader

Base salary to £30k, with a realistic OTE of up to £50k, based on department performance.

Are you looking for a role where you can bring positivity, motivate, inspire, and balance discipline with a sense of fun within your team?

If so, we would love to learn about your approach to leading a team.

Note: This is an office-based role.

The team comprises approximately 12 members who oversee and enhance customer retention and loyalty. Your focus will be on managing these interactions to safeguard revenue and minimize churn.

Success will be measured by achieving and surpassing monthly KPIs and loyalty targets. As this is a revenue-generating team, the role includes a commission component, with potential earnings up to £50k OTE based on department performance.

You should be experienced in people management, with a focus on developing, nurturing, and coaching your team regularly to improve performance. You will enjoy being among your team, walking the floor, listening to calls, and providing support.

Recognizing and rewarding excellent performance, encouraging development, and identifying skills gaps for training and recruitment are also key aspects of this role.

We welcome candidates from various backgrounds, but leadership qualities are essential. Experience leading a team in a contact centre, call centre, or sales environment would be advantageous.

Key Skills and Experience

Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, bringing fibre-to-the-premises broadband to some of the UK's most challenging areas, empowering communities with city-level broadband access.

Staff Rewards, Benefits, and Opportunities

• Generous employer pension with up to 8% matched contribution
• Income protection & life assurance
• 25 days holiday plus bank holidays, holiday purchase scheme, and Yay Days!
• Health cash plan, 24/7 remote GP access, and Employee Assistance Programme including counseling & legal advice
• Unlimited access to online training and development via our Learning Management System
• Long service benefits and monthly employee recognition
• Enhanced maternity and paternity provisions
• Flexible working environment
• Health & Wellbeing initiatives and company-funded social events

Our Values

We operate guided by our mission, vision, and values: Find a way, Be committed, Do the right thing, Keep it simple.