Customer Loyalty Assistant Manager

Quest Search and Selection; Cardiff; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Loyalty Assistant Manager in Cardiff to design and manage an innovative loyalty scheme that enhances customer engagement. The ideal candidate has over 2 years of experience in loyalty programs, a solid understanding of customer psychology, and strong analytical skills. This role offers a dynamic office environment, holidays, a contributory pension, and other perks.

Benefits

Great Head Office environment

22 days Holidays

Contributory pension

Free car park

Discount across the group

Qualifications

• 2+ years' experience in loyalty and CRM ideally within retail, eCommerce, banking, or Tech.
• Hands-on experience with CRM systems and loyalty platforms.
• A sharp analytical mind with the ability to turn complex data into actionable strategies.

Responsibilities

• Create and manage a powerful Loyalty Programme strategy.
• Use customer insights and market intelligence to fuel initiatives.
• Drive customer acquisition across key channels.

Skills

Experience in loyalty and CRM

Understanding of customer psychology

Confidence working cross-functionally

Analytical skills

Exceptional communication skills

Tools

CRM systems

Loyalty platforms

Job description

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Customer Loyalty Assistant Manager, Cardiff

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Client:

Quest Search and Selection

Location:

Cardiff, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

c35c4a27b587

Job Views:

11

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

Quest Search & Selection is currently recruiting for this B2C omni channel business that is part of a recognisable brand.

We’re looking for a Customer Loyalty Assistant Manager to lead the charge in designing, launching, and managing our brand-new loyalty scheme – a pivotal initiative that will transform the way we engage with our customers.

If you thrive on turning insights into action, know loyalty programs inside out, and have a passion for creating exceptional customer experiences, this role is your opportunity to shine.

Duties & Responsibilities for this Customer Loyalty Assistant Manager:

• Take the lead in creating and managing a powerful Loyalty Programme strategy that delivers real revenue growth.
• Use customer insights, data trends, and market intelligence to fuel high-performing initiatives.
• Drive customer acquisition across all key channels – from digital platforms to in-store experiences.
• Continuously track, analyse, and report on performance, ensuring maximum ROI and stakeholder visibility.
• Turn customer feedback into smart, scalable solutions that boost engagement, loyalty, and satisfaction.
• Design and deliver rewards that truly resonate with our customers and reinforce our brand values.
• Own a clear, strategic communication plan that ensures everyone’s aligned and informed.

To be successful in this Customer Loyalty Assistant Manager:

• 2+ years’ experience in loyalty and CRM (customer relationship management) – ideally within retail, eCommerce, banking, Tech etc within a B2C audience..
• An understanding of customer psychology, loyalty trends, and what truly drives engagement.
• Confidence working cross-functionally and influencing stakeholders at every level.
• Hands-on experience with CRM systems and loyalty platforms.
• Exceptional communication skills – both in crafting compelling messaging and analysing customer data.
• A sharp analytical mind with the ability to turn complex data into clear, actionable strategies & has good understanding of excel.
• A knack for detail, especially when it comes to writing, editing, and proofing.

The benefits of this Customer Loyalty Assistant Manager:

• Great Head Office environment (please note this is a fully WIO role).
• 22 days Holidays.
• Contributory pension.
• Free car park.
• Discount across the group.

If this opportunity sounds like you and you feel you have the experience and skill and want to be part of a growing and innovative company, then please apply quoting the reference no. JO-2504-115101

We request that candidates send their CV as a Microsoft Word document where possible.

Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.