Customer Liaison Technical Assistant

TipTopJob; Wellingborough; On-site; GBP 28,000 - 33,000; Full time

Job summary

A leading company in the automotive sector is seeking a Customer Liaison Technical Assistant based in Wellingborough. This entry-level role involves supporting the resolution of technical complaints related to vehicle repairs, ensuring compliance with guidelines, and contributing to service improvements. Ideal candidates will possess strong technical knowledge, excellent communication skills, and a proactive approach to problem-solving. Benefits include 29 days annual leave, additional birthday holiday, and a supportive work environment.

Benefits

29 days annual leave plus statutory holidays

Additional birthday holiday

Holiday Purchase Scheme (post-probation)

Employee Assistance Programme

Company events and free food days

Free parking and proximity to amenities

Qualifications

• Proven technical knowledge of vehicle repair processes.
• Experience in customer service and complaint handling, preferably in automotive.
• Excellent communication skills and proficiency in Microsoft Office.

Responsibilities

• Support resolution of escalated complaints involving technical vehicle repair issues.
• Conduct investigations, liaising with repairers, engineers, and customers.
• Provide technical advice to the Customer Liaison Team.

Skills

Technical knowledge of vehicle repair processes

Customer service

Complaint handling

Excellent communication

Proficiency in Microsoft Office

Time management

Problem-solving

Attention to detail

Continuous improvement mindset

Job description

TipTopJob Wellingborough, England, United Kingdom

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Location: Hull or Wellingborough (site based, with some potential travel to either site)

Salary: starting at GBP 28,314 per annum

Hours: 38.5 hours per week

The Role

The Technical Assistant will support investigation and resolution of technical complaints, focusing on vehicle repair quality issues. Responsibilities include ensuring complaints handling processes are followed, working closely with the Customer Liaison Manager and Team Leader, and contributing to continuous improvement initiatives.

Key Responsibilities

• Support resolution of escalated complaints involving technical vehicle repair issues.
• Conduct investigations, liaising with repairers, engineers, and customers.
• Provide technical advice to the Customer Liaison Team.
• Act as escalation point for technical queries.
• Assist in training the Customer Liaison Team.
• Monitor workflow and ensure timely review of tasks.
• Ensure compliance with regulatory guidelines and internal procedures.
• Support team responsibilities and provide cover when needed.
• Identify opportunities for service improvements.
• Undertake technical and operational projects.
• Maintain data protection and security standards.
• Represent the business professionally.
• Perform other duties as required.

Skills and Qualifications

• Proven technical knowledge of vehicle repair processes.
• Experience in customer service and complaint handling, preferably in automotive or claims.
• Excellent communication skills.
• Proficiency in Microsoft Office, especially Excel and Word.
• Organized with good time management.
• Strong problem-solving skills.
• Team player with attention to detail.
• Proactive with a mindset for continuous improvement.

Benefits

• 29 days annual leave plus statutory holidays.
• Additional birthday holiday.
• Holiday Purchase Scheme (post-probation).
• Employee Assistance Programme.
• Company events and free food days.
• Free parking and proximity to amenities.

If interested, please apply through the provided link to complete your application on their website.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Advertising Services