Customer Liaison Officer - MASH

Milton Keynes; Milton Keynes; On-site; GBP 22,000 - 30,000; Full time

Job summary

Milton Keynes City Council is seeking a full-time Customer Liaison Officer to join their Multi Agency Safeguarding Hub. The role involves responding to calls, providing advice, and coordinating with social care professionals. Candidates should possess strong IT skills and be confident communicators. A rewarding opportunity to contribute to child safety in the local community, with excellent benefits including generous holiday leave and pension schemes.

Benefits

Great holiday benefits

Excellent pension scheme

Family friendly policies

Employee benefits programme

Salary sacrifice car scheme

Discounts for social care employees

Qualifications

• Ideally have a good understanding of Microsoft.
• Experience managing difficult conversations.
• Good literacy skills.

Responsibilities

• Answer calls into Children’s Social Care in a timely manner, providing advice where appropriate.
• Support social workers in arranging assessments and strategy meetings.
• Provide information to partner agencies.

Skills

Good IT skills

Good written skills

Managing difficult conversations

Job description

The Multi Agency Safeguarding Hub (MASH) is the front door to Children’s Social Care. It’s made up of seven Customer Liaison Officers, social workers, the police, health and CAMHS.

As a Customer Liaison Officer, you’ll respond to all calls, providing advice where appropriate and recording contact from professionals and members of the public. You’ll also arrange meetings and assessments with families and respond to requests for information from partner agencies.

You’ll ideally have a good understanding of Microsoft, good literacy skills and will be confident on the phone.

This is a full-time role working Monday to Friday, based at The Civic in the city centre.

Interviews will be held w/c 14 July.

Main Responsibility

• Answer calls into Children’s Social Care in a timely manner, providing advice where appropriate.
• Support social workers in arranging assessments and strategy meetings.
• Provide information to partner agencies.
• Complete referrals following on from telephone calls and face to face visits into the MASH.

The Ideal Candidate

• Have a basic knowledge of services available in Milton Keynes who offer support to children and families.
• Experience of managing difficult conversations.
• Good IT and written skills.

Should you be offered the role, as part of the pre-employment checks an Enhanced DBS will be actioned for you (unless you are on the DBS Update Service).

Package Description

In addition to your salary, we offer a range of benefits including:

• Great holiday benefits - most roles include 28days annual leave every year on top of public (bank) holidays, increasing to 32days after five years.In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.
• Excellent pension – everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.
• A full range of family friendly policies including enhanced maternity, adoption and paternity support and a childcare subsidy.
• Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.
• Salary sacrifice car scheme – low-cost leasing of electric and low emission vehicles.
• Blue Light Card - employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.

Our roles are either designated ‘site based’ or ‘home based’. ‘Site based’ roles can include up to two days a week working from home whilst ‘home based’ roles are based at home four days a week. Of course, managers designate which category roles are in based on the needs of the service and the circumstances.

About The Organisation

Milton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and businesses with a wide range of important round-the-clock services and aim to make our city a better place to live.

We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference.

We’re very proud of our diversity and are committed to having a workforce that reflects the community we serve. Whatever your background, you will be welcome here if you share our values of being dedicated, respectful and collaborative.

We offer great training and support and because of the size and scale of the organisation there are always new opportunities to explore when it’s time for a new role.

If you’d like to know more about how we do things and what matters to us, take a look at our short booklet What makes us Milton Keynes City Council.