Customer Liaison Officer, GET STAFFED ONLINE RECRUITMENT LIMITED

Guardian Jobs; England; On-site; GBP 25,000 - 29,000; Full time

Job summary

A leading building contractor is seeking a Customer Liaison Officer in Barrow, Cumbria. The role involves liaising with customers and stakeholders, ensuring customer satisfaction, and managing communication throughout projects. Ideal candidates will have customer service experience and strong organisational skills. A full UK driving licence is essential. The position offers a competitive salary, 23 days of holiday, and opportunities for career progression in a supportive environment.

Benefits

Competitive salary

23 days holiday plus statutory bank holidays

Allocated company vehicle

Team events

Opportunities for career progression

Supportive work environment

Qualifications

• Full UK Driving Licence is essential.
• Previous experience in a similar role.
• Ability to manage multiple projects and deadlines simultaneously.

Responsibilities

• Liaising closely with Customers/Residents and Scheme Managers.
• Assisting Site Managers and Clients.
• Completing pre-entry surveys on customers' houses.

Skills

Strong attention to detail

Excellent organisational skills

Communication skills

Team-oriented approach

Job description

Customer Liaison Officer

Location: Barrow, Cumbria

Our client, a leading building contractor specialising in working with social housing landlords across the North-West, is seeking a Customer Liaison Officer to join their growing team. If you have a background in customer service, liaising with residents and clients and want to work in a dynamic and fast-paced environment, this could be the perfect opportunity for you!

Their refurbishment projects include re-roofing works, external renovation works and internal/external adaptations.

Key Responsibilities:

• Liaising closely with Customers/Residents and Scheme Managers regarding access and programme of works.
• Assisting and liaising with Site Managers, Supervisors and Clients.
• Post pre-introduction letters to all properties on the programme - introduce yourself to customers as the main point of contact throughout the scheduled programme and deal with any problems/queries that tenants may have.
• Completing pre-entry surveys on customer’s houses including taking photos/videos of internal and external areas that could be affected by roofing/external works front and rear elevations (internal ceilings in bedroom/bathroom) and advise them of estimated start and completion dates.
• Keeping in contact with customers throughout and on completion of the works to ensure customer satisfaction.
• Management of client systems and trackers.
• Ensure quick and appropriate resolution of customer claims/compensation requests - following the company procedure and escalation process on complaints that remain unresolved on site.
• Monitor and report on customer satisfaction.
• If required, distribute and collect tenancy agreement/approval forms.
• If required, liaise with relevant service suppliers (gas, broadband, telephone).
  
  
  

Essential Requirements:

• Full UK Driving Licence is essential.
• Previous experience in a similar role.
• Strong attention to detail and excellent organisational skills.
• Ability to manage multiple projects and deadlines simultaneously.
• Strong communication skills and a team-oriented approach.
  
  
  

Working Hours:

• Monday to Friday; 8:00 AM - 4:30 PM
  
  
  

What They Offer:

• Competitive salary - £25,396.80 (21+ Nat Min Wage) to £28,080 - Dependent on Experience - higher rate applicable following successful completion of probationary period
• 23 days holiday plus statutory bank holidays
• Allocated company vehicle
• Team events
• Opportunities for career progression within a reputable and growing business
• A supportive and collaborative work environment