Customer Liaison Officer

MTVH; London; Hybrid; GBP 36,000 - 39,000; Full time

Job summary

A housing organization based in London seeks a Customer Liaison Officer to ensure building safety and exceed customer expectations. The role involves communication with customers and supporting departmental teams. Ideal candidates should have experience in housing, strong communication skills, and the ability to work collaboratively. Benefits include a hybrid working model and extensive training opportunities.

Benefits

28 days annual leave plus 8 bank holidays

Volunteering days per year

Enhanced pension plan

Life assurance cover

Hybrid Working

Health cash plan scheme

Career progression opportunities

Qualifications

• Strong communication (both written and verbal) skills are crucial.
• Ability to maintain attention to detail in a busy environment.
• Experience of providing a high level of customer service is necessary.
• Confident and experienced in collaboration.
• Natural problem-solving skills with an ICT focus.
• Proven ability to prioritise and work as a team member.

Responsibilities

• Own communication with customers throughout the remediation works.
• Support Delivery and Commercial Teams effectively.

Skills

Strong communication skills

Attention to detail

High level of customer service

Collaboration

Problem-solving skills

ICT capability

Prioritisation skills

Teamwork

Education

Previous experience working within housing

Tools

EXCEL

WORD

Job description

Customer Liaison Officer

Salary: £36,455 - £38,373

The safety of our customers, and therefore building safety, is our number one priority. This role will work across our diverse geography & portfolio to ensure we take a coherent and co-ordinated approach to building safety at a time when expectations are rightly increasing. The Customer Liaison Officer will deliver a business-critical service to ensure that customers’ expectations are exceeded. This role will give the right candidate the opportunity to shape our strategy for supporting our customers. The Building Safety Department has a varied workload with demanding timescales, the Customer Liaison Officer will be responsible for owning the communication with our customers and supporting the Delivery and Commercial Teams with the delivery of remediation works.

This is a key role and will help ensure the safety of our customers.

What you'll need to succeed:

• Strong communication (both written and verbal) and presentation skills

• Ability to maintain attention to detail in a busy environment.

• Experience of providing a high level of customer service

• Confident and experienced collaborator.

• Natural problem-solving skills.

• Strong ICT capability, EXCEL, WORD etc.

• Proven prioritisation skills

• Experienced Team Worker

• Always provide a high level of service

• Previous experience working within housing (essential)

This role will require a mixture of office/home-based working and on-site presence at our properties in London and the Home Counties

A full, clean driving licence and access to own vehicle for business use will be required for this role.

Interviews expected to take place W/C 14th September

Please note :- we do not currently offer visa sponsorship.

What’s in it for you?

Our benefits include:-

• 28 days annual leave plus 8 bank holidays (pro rata for part time) per year
• 2 volunteering days per year for things like helping out in local communities
• An additional ‘Beliefs day’ once a year to have an extra a day off
• Supported family friendly approach with extended parental leave
• Enhanced pension with matched contributions of up to 9%
• Option to buy or sell up to 5 days annual leave per year
• Life assurance cover 3 x your salary
• Cycle2work scheme
• Hybrid Working - Dependent on job role and department
• Health cash plan scheme for your everyday healthcare needs which you can add your family members too
• Tenancy deposit – interest free loan to help with rental deposits and season Ticket loan
• Access to extensive learning and training opportunities with Wisebox platform
• Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
• Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support
• Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation

About us

We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH.

Learn more about our benefits and organisation by viewing our attached document

Our promise

Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ‘Serving people better every day’ to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme.

We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other’s wellbeing.

We provide a platform of Network groups for employees to share views, tell us what we’re doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:-

• Gender
• Ethnicity
• LGBTQ+
• Disability

Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!

We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.