Customer Liaison Officer

A.C. Whyte & Co. Ltd; Dundee; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Company vehicle

Company pension scheme

Bonus Scheme

Free onsite parking

Enhanced Maternity

Enhanced Paternity

Personal development opportunities

Job summary

A prominent refurbishment company in Scotland is looking for a Customer Liaison Officer to enhance customer relations during building refurbishment projects. The ideal candidate should possess excellent interpersonal and communication skills, and have the ability to handle complex challenges while leading with professionalism. Responsibilities include managing customer concerns, collaborating with teams, and completing reports. This position offers a company vehicle, pension scheme, and personal development opportunities. Join a team committed to quality and trust in the construction sector.

Qualifications

• Experience in engaging with customers, clients, and contractors.
• Ability to take ownership of issues and find solutions.
• Full UK Driving License is essential.

Responsibilities

• Attend meetings to understand client and customer requirements.
• Communicate effectively between the site team and customers.
• Resolve customer issues quickly to deliver 'right first time'.
• Collaborate with internal teams and local authorities.

Skills

Excellent interpersonal skills

Organisational skills

Problem-solving skills

Ownership and leadership

Effective communication

Job description

At A.C. Whyte & Co. Ltd, we don’t just refurbish buildings — we transform communities. As leaders in energy efficiency and large-scale refurbishment, we’re proud to deliver projects that make homes warmer, safer, and more sustainable, and to do it with craftsmanship, integrity, and care. We are growing the team and looking for a Customer Liaison Officer to join us — people who bring both technical expertise and a values-driven mindset, ready to lead with professionalism and pride.

Because this is your chance to be part of a company that’s growing with purpose — where your leadership matters, your voice is heard, and the work you do has a meaningful impact on people’s lives.

We’re guided by three core values:

• Empowering Change – for residents, for communities, and for our team
• Expertise – built over 50 years of delivering high-quality, energy-efficient homes
• Relationships – the trust we build with clients, residents, and one another

What you’ll be doing:

Role Requirements:

• Attend meetings to understand specific requirements of our Client and Customers
• Communicate effectively between the Site Manager, Construction Team and Customers to ensure the smooth completion of works.
• Identify customer concerns prior to the commencement of works ensuring these are communicated to the construction team.
• Prioritise your workload, managing your time effectively to deliver a response to customer concerns in line with KPI’s
• Resolve customer issues or concerns quickly and effectively delivering our ‘right first time’ commitment.
• Based on site to effectively liaise with customers and Site Managers
• Collaborate effectively with internal teams, sub-contractors and local authorities to resolve customer concerns.
• Submit weekly and monthly reporting statistics.
• Maintain up to date records of documentation, which will support the delivery of prompt, accurate and relevant information through written and verbal correspondence.
• You will be required to enter customer’s homes, collect personal information and liaise with them regularly throughout the programme of works
• Ensure the timely delivery of competing priorities within deadlines with minimum supervision
• Excellent interpersonal skills with proven experience of engaging with customers, clients and contractors
• Comfortable to support vulnerable and or challenging customers providing positive outcomes
• Ability to take ownership of an issue and find solutions to complex challenges
• Driven individual with strong leadership and influencing skills
• Meticulous and organised
• Ability to work within a fast-paced environment and prioritise workload effectively
• Full UK Driving License is essential
• Company vehicle
• Company pension scheme
• Bonus Scheme
• Free onsite parking
• Enhanced Maternity
• Enhanced Paternity
• Personal development opportunities for career growth with a rare opportunity to assist in the development and expansion of the business

About A.C. Whyte

A.C. Whyte & Co. Ltd is a market leader in housing refurbishment and energy efficiency retrofit. With over five decades of experience, we’re known for setting the standard in quality and for our hands-on, people-first approach.

Our work has lasting impact, revitalising homes, supporting communities, and raising expectations in the construction industry. We’re proud of our heritage, but even prouder of the relationships and results we build every day.

Apply now

If you’re a Customer Liaison Officer who leads with purpose and delivers with pride, we want to hear from you. Send us your CV today — and join a team that’s built on trust, quality, and a commitment to doing things the right way.

AC Whyte and Co Ltd is an equal opportunities employer as long as you have the drive and passion to succeed, then we would love to hear from you.