Customer Liaison Executive

Office Angels; Windsor; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading recruitment agency is seeking a Client Liaison Executive in Windsor. The role centers on providing exceptional customer service and managing orders. Ideal candidates will have a strong customer service background and effective communication skills, particularly in a luxury interiors context. This position offers opportunities for professional growth and a range of benefits including gym membership and private healthcare.

Benefits

Competitive salary based on experience

Gym membership

Company pension scheme

Private healthcare

Company bonus scheme

Qualifications

• Proven experience in customer service and order processing.
• Confident and professional telephone manner essential.
• Background in luxury interiors, fabrics, or design is a plus.

Responsibilities

• Process and follow up on sales orders and quotations.
• Respond to customer enquiries via phone and email.
• Build relationships with interior designers and architects.

Skills

Customer service experience

Professional telephone manner

Attention to detail

Proficiency in MS Office

Initiative

Tools

SAP

Job description

We\'re looking for a confident and articulate Client Liaison Executive to join our vibrant team in Windsor. This is a key customer-facing role where you\'ll be the first point of contact for clients via phone and email, so a professional and well-spoken telephone manner is essential.

If you\'re passionate about interiors, thrive in a fast-paced environment, and take pride in delivering exceptional service, we\'d love to hear from you.

Key Responsibilities

Order Management & Customer Support

• Process and follow up on sales orders and quotations
• Respond to customer enquiries via phone and email with clarity and professionalism
• Ensure accurate data entry and order tracking
• Liaise with distributors, showrooms, and internal sales teams

Sales Pipeline Development

• Build strong relationships with interior designers, specifiers, and architects
• Identify and follow up on new business opportunities
• Promote our luxury fabrics and accessories
• Manage revenue targets for a defined customer group

Customer Experience Excellence

• Deliver a world-class customer experience and aftercare
• Handle returns and resolve issues efficiently and professionally
• Stay informed on export, freight, and VAT procedures
• Proactively seek ways to enhance the customer journey

What We\'re Looking For

• Proven experience in customer service and order processing
• A clear, confident, and professional telephone manner is essential
• Background in luxury interiors, fabrics, or design is a plus
• Proficiency in MS Office; SAP experience is advantageous
• Highly organised, detail-oriented, and proactive
• Able to work independently and take initiative
• Passionate about interiors and delivering excellence

Benefits

• Competitive salary based on experience
• Work with a globally respected luxury brand
• Join a supportive and dynamic team
• Gym membership
• Company pension scheme
• Private healthcare
• Company bonus scheme
• Attend industry events in the interiors/luxury sector
• Opportunities for career growth and development

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone\'s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.