Customer Liaison Coordinator

Hamberley Care Management Limited; Dunstable; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join Hamberley Care Management Limited as a Customer Liaison Coordinator. You'll enhance the customer experience and build community relationships at our luxury care home in Dunstable. We offer a competitive salary, performance-related bonuses, and opportunities for career progression in a supportive environment.

Benefits

Generous, above-market salary

Performance Related Bonus

Workplace Pension

Comprehensive development opportunities

Career progression opportunities

Refer a Friend Bonus

Qualifications

• Previous experience as a customer service advisor.
• Understanding of the Health and Social Care sector.
• Strong verbal and written communication skills.

Responsibilities

• Support customer journey from initial enquiry to service provision.
• Develop relationships with the community and promote the home.
• Collaborate with Sales, Marketing, and Well-being teams.

Skills

Customer Service

Communication

Networking

Data Handling

Social Media Proficiency

Tools

MS Office

Job description

Be all you can be with Hamberley
The award-winning Hamberley Care Group is changing the way that elderly care is delivered through our luxury homes across the UK. Recognised for our exceptional approach to care, we were chosen as Residential Care Provider of the Year in 2019 and 2022.

At Hamberley, we believe that our residents deserve something 'Extra Special, Every Day'. We are recruiting for a Customer Liaison Coordinator to join our team, supporting the customer experience and ensuring their journey remains consistent in its quality and empathy.

We offer our colleagues:

• Generous, above-market salary
• Contracted hours - 40 Hours per week
• Performance Related Bonus
• Workplace Pension
• Comprehensive and further development opportunities
• Opportunities for Career progression
• Refer a Friend Bonus - up to GBP750 per referral T&Cs Apply

What you'll do as a Home Ambassador

As a Home Ambassador you will work closely with the Home Manager and home team to support with the growth of the service, not only will you be supporting with the enquiry and admission processes, you will also be creating and developing relationships with the wider community.

As part of this role, you may be the first person a potential new resident will meet when they are considering moving in to one of our luxury care homes. You will be the go-to person for any questions throughout their journey and support with show-rounds.

By working collaboratively with the Sales, Marketing and Well-being teams, you will support with building the homes profile within the community, promoting the home at networking events and through social media platforms.

Could you be part of our team?

The successful applicant will have:

• Previous experience as a customer service advisor
• An understanding of the Health and Social Care sector
• Experience supporting the customer journey from initial enquiry through to provision of service/product
• You'll love people - and as a result, have strong verbal and written communication skills with the ability to demonstrate empathy and compassion
• Manage multiple priorities to ensure customers receive an engaging experience.
• Networking Skills with experience of community relations with third party groups and organisations.
• Flexible and able to remain focused on results under pressure and to challenging deadlines
• Be self-motivated, proactive, confident, flexible and adaptable
• Ability to research, handle data and prepare reports
• Proficiency in the use of Social Media and MS Office

Join us at Dunstable's most stunning care home

Caddington Grove is a care home in Dunstable, part of the award-winning Hamberley Care Homes - offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house - where we screen classic films - to the on-site luxury spa - offering hairdressing, manicures and relaxing therapies - everything has been designed and finished with the care and attention you would expect from a 5-star hotel.

Hamberley People

We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of it!