Customer Journey Manager - Jersey, Guernsey or Isle of Man

TN United Kingdom; Hythe; Hybrid; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Customer Journey Manager to enhance the customer experience through collaboration and innovative solutions. This role focuses on understanding customer insights and optimizing their journey within a hybrid work environment. Join a forward-thinking organization that values diversity and offers a range of benefits, including a generous pension contribution and flexible working options. If you're passionate about making a difference and eager to learn, this opportunity is perfect for you!

Benefits

Up to 15% pension contribution

Annual performance bonus

Share schemes including free shares

Flexible benefits like shopping discounts

24 days’ holiday plus bank holidays

Wellbeing initiatives

Parental leave policies

Qualifications

• Understanding customer data types to develop insights.
• Creating solutions using creativity and knowledge.

Responsibilities

• Optimizing the end-to-end customer experience.
• Collaborating with cross-functional teams for effective journey design.

Skills

Customer insights

Problem Solving

Collaboration

Job description

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Customer Journey Manager - Jersey, Guernsey or Isle of Man, Hythe

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Client:

Lloyds Banking Group

Location:

Hythe, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

e8654a30c1d5

Job Views:

6

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Description

• JOB TITLE: Customer Journey Manager
• LOCATION(S): 9 Broad Street – Jersey, Guernsey or Isle of Man
• HOURS: Full-time
• WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

About this Opportunity

The Customer Journey Manager plays a crucial role in product development, working with the Product Owner and the broader product team in understanding, measuring, and orchestrating Customer Journeys with a focus on technology and integration across functions. The Customer Journey Manager supports prioritization and design decisions by interpreting insights and collaborating with cross-functional teams.

You’ll be responsible for:

• Understanding and optimizing the end-to-end customer experience (internal and external) to ensure customer needs are central to all journeys.
• Supporting continuous improvement of the journey and orchestrating across functions to ensure effectiveness.

This involves collaborating with colleagues in Product, Experience Design, and Engineering to ensure accurate representation of user experience and journey or process design.

Why Lloyds Banking Group

We’re on an exciting journey with investments in our people, data, and technology leading to innovative projects and new ways for our people to work, learn, and thrive.

What you’ll need

• Customer insights - Understanding various customer data types and using experience to develop insights for the Bank’s objectives and wider functions.
• Problem Solving - Creating solutions using experience, creativity, and knowledge, employing techniques like brainstorming and process flows.
• Collaboration - Building and maintaining relationships across the Bank and externally, managing relationships honestly and straightforwardly.

Useful experience

Experience is not necessary, but a passion for the role, a desire to learn, and a growth mindset are essential.

About working for us

We focus on inclusion, diversity, and creating a workplace where everyone feels they belong and can perform their best. We have initiatives supporting diversity and are committed to accessible recruitment processes.

Benefits include:

• Up to 15% pension contribution

• Annual performance bonus

• Share schemes including free shares

• Flexible benefits like shopping discounts

• 24 days’ holiday plus bank holidays

• Wellbeing initiatives and parental leave policies

If you’re excited to join us, we’d love to hear from you.

At Lloyds Banking Group, our purpose is to help Britain prosper. Join us to shape the future of financial services, learn, grow, and make a difference.

We keep your data safe and only request sensitive information during formal recruitment stages, with clear explanations and trusted contacts.

We are committed to a values-led, inclusive culture that reflects the diversity of our communities, providing opportunities for all colleagues to make a real impact.