Customer Journey Manager

www.findapprenticeship.service.gov.uk - Jobboard; Farnborough; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A global premium automotive brand is looking for a Customer Journey Manager to enhance process management and improve customer satisfaction. The role involves defining standards, leading initiatives, and utilizing automation tools. Candidates should possess strong interpersonal and organizational skills. The company also offers a competitive wage, generous leave, and a hybrid work model.

Benefits

Competitive hourly wage

Annual performance-related bonus

Generous annual leave up to 35 days

Free on-site parking

Access to a subsidised restaurant

Qualifications

• Educated to GCSE/A-Level equivalent.
• Strong interpersonal skills at all management levels.
• Effective organizational and time management skills.
• Proactive and able to react quickly.
• Able to work autonomously and use own initiative.

Responsibilities

• Define mandatory local standards for process management.
• Establish local Business Process Management capabilities.
• Lead initiatives to drive process efficiency and customer satisfaction.
• Support strategic goals by implementing process changes.

Skills

Strong interpersonal skills

Effective organizational skills

Time management skills

Proactive approach

Ability to work autonomously

Education

GCSE/A-Level equivalent

Job description

Customer Journey ManagerHays are delighted to be working with our global client, one of the world's most successful premium manufacturers of cars, motorcycles, and provider of premium services. Our client demonstrates a commitment to innovation, sustainability, and product responsibility all the way from development to production. Their aim is to play a dynamic and innovative role in shaping the face of mobility. Our client highly values each and every person; their passion, commitment, uniqueness and contribution to shaping the future success of their business.
About the job:We are recruiting for a customer journey manager to join our client on a long-term temporary assignment. You will be responsible for defining mandatory local standards for process management, process modelling tools, methods and documentation in accordance with the global framework and landscape. Ensuring our customer journeys are kept 'alive' within the business. You will also be responsible for the establishment of local Business Process Management and Customer Journey capabilities to identify and lead initiatives that drive process efficiency and customer satisfaction across all aspects of the business. Provide support to all process owners in the achievement of our Strategic Goals by championing and implementing process changes and utilising process management tools.
The opportunityDevelop a governance framework for process and customer journey standards and implement change initiatives for process improvement throughout the organisation. Work in conjunction with business stakeholders, supporting the prioritisation of the RPA backlog for development. Support the UK in its reduction of non-value-adding processes, costs and risks by implementing both tactical and strategic automation tools.

What will you bring to the global premium automotive brand:

• Educated to GCSE/A-Level equivalent.
• Strong interpersonal skills at all management levels.
• Effective organizational and time management skills.
• Proactive and able to react quickly.
• Able to work autonomously and use own initiative.

How will we support you:The business core values are integral to their corporate culture and guide their actions and decisions. These values include:Openness - Embracing change and new opportunities, learning from mistakes and acting with integrity, Responsibility - Making consistent decisions and committing to them personally, fostering trust and effective teamwork.Appreciation - Reflecting on actions, respecting each other, offering clear feedback and celebrating successTransparency -Acknowledging concerns and identifying inconsistencies constructively Trust - Relying on each other to act swiftly and achieve goals Diversity - Valuing diverse backgrounds and experiences to enhance innovation and competitiveness
CompensationWe offer a competitive hourly wage plus an annual performance-related bonus. You will receive a generous annual leave up to 35 days which is inclusive of bank holidays. There's free on-site parking available and you'll have access to a subsidised restaurant. We offer hybrid working where employees split their time between working remotely (often from home) and working in the office

Diversity, Equity and InclusionEquality, diversity, and inclusion policy is centered around creating a diverse and inclusive work environment that values and respects differences.
The company promotes diversity through various initiatives and has integrated diversity, equity, and inclusion into its HR strategy1.Key aspects of policy include: Promoting equal opportunities in recruitment and personnel development Ensuring protection against discrimination and fostering respect in everyday businessEncouraging a diverse workforce to enhance competitiveness, effectiveness and innovation Supporting five dimensions of diversity: gender, age and experience, physical and mental abilities, sexual orientation and identify and cultural background

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