Customer Installation Engineer - South Central region

Trooli Ltd; Salisbury; On-site; GBP 25,000 - 35,000; Full time

Job summary

An innovative company is seeking a Customer Installation Engineer to provide exceptional installation services for fibre broadband. This role involves installing FTTP networks, troubleshooting, and ensuring a seamless customer experience. With a focus on safety and compliance, you will work efficiently while maintaining high standards. If you have a passion for customer service and technical skills in cabling, this opportunity offers a dynamic work environment with room for professional growth and collaboration.

Benefits

Competitive Salaries

Professional Development Opportunities

Dynamic Work Environment

Collaborative Culture

Qualifications

• Over 3 years of cabling experience in BT Openreach ducts and infrastructure.
• Experience in a customer-facing environment with a focus on service.

Responsibilities

• Provision of FTTP Broadband services in residential and business premises.
• Installation and splicing of fibre cabling, both underground and overhead.

Skills

Cabling Experience

Customer Service

Problem Solving

Communication Skills

Organizational Skills

Education

GCSEs or equivalent

Full clean driving license

SA001/SA002 accreditations

NSRWA Unit 2 Signage, guarding, and light

Job description

About us:

Trooli is an independent, ultra-fast fibre Broadband network delivering Fibre to the Premises (FTTP) within the UK. Our mission is to bring the most advanced broadband connections to as many homes and businesses as possible.

The role:

The Customer Installation Engineer will support our customers through the journey to receiving our fibre broadband, providing a five-star installation service from start to finish. Responsibilities include installing our FTTP network, troubleshooting, supporting customers to ensure they are fully connected, and offering an excellent overall experience. The role primarily involves working within a customer installation team, but may also require cabling work on our core distribution network.

Responsibilities:

1. Provision of FTTP Broadband services in both residential and business premises.
2. Installation and splicing of fibre cabling, both underground and overhead.
3. Deployment and commissioning of customer premises equipment, including ONT and router.
4. Deliver professional and concise customer handover.
5. Self-audit all works to ensure compliance with technical and operational quality standards.
6. Work efficiently and tidily, maintaining a clean environment at all times.
7. Respond effectively to all customer requests and enquiries.
8. Complete work within agreed time scales.
9. Comply with Health & Safety standards.
10. Ensure all work activities comply with environmental regulations.
11. Use plant and tools safely, meeting equipment operation requirements.
12. Comply with company Transport Policy.
13. Conduct daily checks of plant and tools, ensuring safety and valid calibration certificates where applicable.

Your experience:

The successful candidate will have over 3 years of high-quality cabling experience in BT Openreach ducts and infrastructure, both overhead and underground, with excellent references. Additional requirements include:

• Experience in a customer-facing environment with a strong focus on customer service.
• Ability to problem-solve calmly.
• Confidence working at height.
• Strong communication skills for effective interaction with customers, stakeholders, and management.
• Highly organized, capable of managing multiple projects without impacting service quality.
• Previous experience in a similar role.
• Exposure to the OR network (PIA).

Essential qualifications:

• GCSEs or equivalent, including minimum grades in math and English.
• Full clean driving license.
• SA001/SA002 accreditations (valid).
• NSRWA Unit 2 Signage, guarding, and light.

Desirable but not essential qualifications:

• IPAF MEWP Mobile Boom B3.
• Knowledge of BT Openreach standards and processes for underground safety, working at height, and confined spaces.
• Current qualification to work on BT Network or equivalent.

DBS Checks:

The company conducts DBS checks as part of its recruitment process and during employment to ensure safety. This role requires a basic DBS check, considering only unspent convictions under the Rehabilitation of Offenders Act 1974. Applicants will be asked to declare any unspent convictions, which will be considered on a case-by-case basis.

Why Trooli:

At Trooli, we are passionate about innovation and excellence. We offer a dynamic work environment where you can make a significant impact. We value collaboration and a can-do attitude, offering competitive salaries, benefits, and professional development opportunities.

We are committed to creating an inclusive, collaborative, and rewarding environment. If you struggle to apply online, contact us for assistance via email at [e-mail]. We will make reasonable adjustments to support all employees.