Customer Installation Engineer

Transaction Network Services; Sheffield; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join Transaction Network Services as a Customer Installation Engineer in Sheffield. The role involves supporting network installations and ensuring quality service for clients in the financial sector. Ideal candidates have networking experience and strong communication skills, with opportunities for professional growth in a dynamic environment.

Qualifications

• Minimum 1 year of relevant experience.
• Experience managing multiple complex assignments.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Support customer router installations and troubleshoot.
• Manage shared mailbox and respond timely.
• Update technical documentation for processes.

Skills

Networking experience

Effective verbal communication

Written communication

Independent working

Judgment exercise

Proactive approach

Education

Degree or higher diploma

Certifications like CCNA, JNCIA, Linux Admin, ITIL

Tools

MS Office

Salesforce

Remedy

Job description

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Customer Installation Engineer, Sheffield

Client: Transaction Network Services

Location: Sheffield, United Kingdom

Job Category: Other

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EU work permit required: Yes

Job Reference: 218a669f719b

Job Views: 6

Posted: 17.06.2025

Expiry Date: 01.08.2025

Job Description:

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence!

Overview

Come join TNS’s Customer Installation team. We are a team of highly skilled and committed Network Technicians tasked with delivering the highest quality solutions for our customers across our global network. Our mission is to deliver “Right First Time & On Time”. At TNS, we provide mission-critical, managed network solutions to clients in the Payments and Financial Service Markets, enabling secure, reliable, and high-speed transactions worldwide. This is a fantastic opportunity for a candidate to develop and excel technically across various technology platforms involved in providing our best-in-class managed network solutions.

Responsibilities

Customer Installation Technicians are engaged in delivering (configuration, installation, testing, and acceptance) circuits and TNS network devices. They support internal TNS teams and customers during service activation on the TNS network. The role requires independent working, sometimes outside business hours, and a proactive approach to improving quality and efficiency, including automation and process improvements. Responsibilities include:

• Supporting customer router installations, including patch cabling and troubleshooting, in collaboration with Field Technicians.
• Remaining logged into the Installations phone queue during business hours to assist customer engineers.
• Managing the shared mailbox, ensuring timely responses and proper archiving.
• Working with telecommunication providers to activate circuits such as leased lines, Ethernet, VPN, MPLS, etc.
• Maintaining accuracy in the Remedy database and updating data as needed.
• Identifying opportunities for process improvements and automation.
• Updating technical documentation for the Customer Implementation Group.
• Building professional relationships with technical peers and internal teams globally.
• Staying informed about TNS infrastructure and product updates and integrating these into current processes.
• Understanding new TNS products and services, including software updates.
• Using project management tools for tracking and reporting tasks.

Qualifications

Required:

• Ability to work independently and exercise judgment.
• Experience managing multiple complex assignments concurrently.
• Networking experience, especially in delivering mission-critical services over Broadband and Mobile.
• Effective verbal and written communication skills in English; additional languages like Spanish, French, or Italian are a plus.
• Ability to thrive in a fast-paced environment with multiple responsibilities.
• Minimum 1 year of relevant experience.

Desirable:

• Experience with Cisco, Juniper, Digi, Fortinet routers.
• Background in POS, ATM, banking, or finance industries.
• Degree or higher diploma; certifications like CCNA, JNCIA, Linux Admin, ITIL.
• Proficiency with MS Office, Remedy, Salesforce.
• Experience with mobile carrier data solutions and PSTN technologies.

If you are passionate about technology and growth, come see what TNS offers!

TNS is an equal opportunity employer, evaluating applicants without regard to legally protected characteristics.