Customer Inspector

Severn Trent Water; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

Severn Trent is looking for a Customer Inspector to ensure the delivery of quality drinking water to its customers. This role involves taking personal responsibility for inspecting and resolving customer issues while also supporting vulnerable customers. Benefits include generous holiday entitlement, annual bonuses, and comprehensive training.

Benefits

25 days holiday + bank holidays

Annual bonus scheme

Leading pension scheme

Sharesave scheme

Dedicated training and development

Electric vehicle scheme

Family friendly policies

Two paid volunteering days per year

Qualifications

• Full UK Driving Licence required.
• Ability to handle customer issues calmly and professionally.
• Adaptability to work independently or as part of a team.

Responsibilities

• Conduct inspections for customer issues like leakage and water wasting.
• Own and resolve customer complaints, visiting customers when necessary.
• Liaise with property owners on remedial work following inspections.

Skills

Communication

Analytical skills

Problem-solving

Organizational skills

Job description

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Hello. We’re Severn Trent and we think water is wonderful. And we’re pretty keen on people, too.

Our people are what makes Severn Trent a truly exciting and inclusive place to work. We’re a team of over 7,000 people with a purpose to deliver one of life’s essentials. We do it all while thriving in our unique culture and making a lasting difference to our planet, society, and careers.

If you want to do more because you care, we’d love to talk to you. There really is something for everyone here.

EVERYTHING YOU NEED TO KNOW

We have a brilliant opportunity to become a Customer Inspector!

As a Customer Inspector you will help to ensure customers safely receive a constant supply of good quality drinking water for the area you are accountable for by taking ownership of customer issues in your patch end-to-end from inspection to full closure of the job from a customer’s view.

Plus, you will also be working with the customer hub to ensure customers are kept informed E2E until resolution of their issue and to escalate complex or difficult customer issues to ensure the correct resolution for the customer.

Your key accountabilities in helping us will be:

• Undertake inspection activity for customer issues, such as customer side leakage, stop taps, water wasting, supply isolations and where possible resolve at point of contact
• Take personal ownership of customer issues and contribute to the improvement of the customer journey, ensuring that any customer promises we make are kept and take accountability to own and resolve customer complaints, including visiting customers
• Identify vulnerable customers or those who need additional support and proactively manage their issue to ensure we deliver to meet their needs
• Liaise with property owners/installers regarding any remedial work required following an inspection and ensuring these are completed in a timely manner and assist with network events when called upon
• Work to and improve safe systems of work and review working practices, methods, standards and procedures, promoting any improvements to team manager, Senior Distribution Service Technician or relevant team
• Deliver all activity in line with company policy and standards, including burst on private policy, GDPR (data protection) policy and Traffic Management standards and be a point of contact for customers throughout their end to end journey
• You’ll be working a 6-week working pattern which includes working 2 weekends.

WHAT YOU’LL BRING TO THE ROLE

We are seeking an individual who has excellent communication, analytical, and problem-solving skills, and the ability to handle customer issues calmly and professionally. You should be adaptable, able to work independently or as part of a team, and capable of making clear decisions under pressure. A positive attitude, strong organizational skills, and a full UK Driving Licence are essential.

WHAT’S IN IT FOR YOU

Working here isn’t just a job. You can build a career at Severn Trent. We’ll reward you for it, too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.

With that in mind, here are just some of our favourite's perks that you’ll get being part of the Seven Trent family:

• 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
• Annual bonus scheme (of up to £1,500, which is subject to eligibility)
• Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
• Dedicated training and development with our Academy
• Electric vehicle scheme and retail offers
• Family friendly policies
• Two paid volunteering days per year

WHATS NEXT?

We can’t wait to hear from you.

Before you apply, you’ll need an updated copy of your CV and about five minutes to spare. We’ll always let you know the outcome of your application after the closing date too - so keep an eye on your phone and emails.

And, if your curiosity has peaked and you want to find out even more, search#LifeAtSevernTrent on social media.