Customer Insights Executive

Kingspan Data Solutions; Kingston upon Hull; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading company in data solutions is seeking a motivated Customer Insights Executive to enhance customer feedback management and market analysis. This role involves managing a global feedback program, developing insights, and collaborating with multiple teams to drive improvements. Join a passionate team dedicated to innovation and customer experience, with attractive benefits including competitive salaries and professional development opportunities.

Benefits

Competitive salaries and bonus opportunities

25 days' holiday entitlement

Corporate volunteering with paid time off

Unrivalled training and development opportunities

Social events throughout the year

Employee Assistance Programme access

Qualifications

• 3+ years in Customer Experience, research, or insights role.
• Hands-on experience with survey platforms.
• Strong skills in data analysis and reporting.

Responsibilities

• Manage global Customer Feedback Programme and coordinate data submission.
• Produce monthly insights on market trends and competitor activities.
• Collaborate with regional teams to align customer insights reporting.

Skills

Data analysis

Communication

Collaboration

Tools

Qualtrics

QuestionPro

Excel

Tableau

Power BI

Job description

About Kingspan Data Solutions

Kingspan Data Solutions originated in the traditional commercial office sector for raised access flooring and more recently, are supporting the accelerated growth in the data centre industry. As one of the leading raised access flooring manufacturer, supplier and installers across US, Europe, Middle East and Australia, we have been involved in the delivery of a wide range of flooring solutions for some of the most prestigious buildings worldwide. Our Tate brand of data centre products has enabled us to support the leading technology and communication brands who rely on our team who are smart working, agile and offer solutions like none other. We continue to develop innovative products for use in commercial buildings and data centres, supported by our leading engineering, technical and specification team. Our commitment to sustainability is a key focus area for our business and one we continue to evolve as we grow and expand in line with our Planet Passionate Strategy. It’s an exciting time to join our business that is expanding at pace.

What will you be doing?

As a highly motivated and data-driven Customer Insights Executive, you will be coordinating our customer feedback and insights. Some of your key objectives include:

Customer Feedback Management

• Manage and coordinate the global Customer Feedback Programme, ensuring timely and accurate data submission from all regions.
• Work closely with local marketing and commercial teams to support internal and external communications around feedback surveys.
• Develop and manage region-specific touchpoint surveys in collaboration with local teams, identifying key moments for collecting feedback.
• Analyse survey results and present meaningful insights and recommendations to the business.
• Champion customer feedback across the organisation, keeping stakeholders informed of trends and supporting business improvement initiatives.
• Manage our Customer Promise initiative, working with regional teams to ensure consistent delivery and engagement.
• Use customer journey mapping and persona development to deepen understanding of customer needs and improve overall experience.

Market & Competitor Insights

• Produce and distribute a monthly insights bulletin, capturing key market trends, competitor activities, and customer sentiment.
• Provide actionable analysis and strategic recommendations to support marketing and commercial decision-making.

Collaboration & Continuous Improvement

• Collaborate cross-functionally with regional teams to align customer feedback and insights reporting.
• Support the implementation of improvement initiatives based on customer feedback and market intelligence.
• Contribute to the development of best practices for feedback collection, insights reporting, and performance tracking.

Innovation & Tool Development

• Identify and evaluate new technologies and tools to enhance customer and market insights capabilities.
• Assess vendors for suitability, scalability, and integration potential across regions.

What do you need?

• 3+ years of experience in a Customer Experience (CX), research, or insights role, with survey management experience
• Hands-on experience with survey platforms such as Qualtrics or QuestionPro
• Strong data analysis and reporting skills using tools like Excel, Tableau, or Power BI
• Skilled at distilling complex data into clear, impactful narratives, with good powerpoint presentation experience
• Familiar with key CX metrics (NPS, CSAT, CES) and customer journey mapping frameworks
• Excellent communication and collaboration skills
• Passionate about improving customer experience and driving insight-led decision-making
• Comfortable managing multiple projects simultaneously
• Detail-oriented with a proactive and curious mindset

Why choose Kingspan?

• We are proud to offer competitive salaries, bonus opportunities and generous pension contributions.
• We know a work/life balance is important, which is why we offer 25 days’ holiday entitlement.
• Corporate volunteering with paid time off to give back to our local community.
• Unrivalled training and development opportunities. We prioritise developing both you and your career at Kingspan.
• Getting to know your colleagues on a personal level is easy at Kingspan with social events scheduled throughout the year.
• We are People Passionate and offer our employees unrestricted access to an Employee Assistance Programme and have dedicated MHFA representatives across the business.
• We are part of the global Kingspan Group, which means direct access to careers opportunities worldwide!