Customer Insights & Data Analytics Specialist

TN United Kingdom; Wrington; Hybrid; GBP 30,000; Full time

Job summary

An innovative company is seeking a Customer Insights & Data Analytics Specialist to transform data into actionable insights. This role bridges the gap between marketing and IT, focusing on enhancing customer experiences through loyalty programs. You'll analyze trends, create clear reports, and collaborate with various teams to drive data-driven decisions. With a salary of up to £30k and a hybrid working model, this position offers a vibrant work environment, opportunities for growth, and numerous perks including discounts and health support. If you're passionate about data and storytelling, this is the perfect opportunity for you!

Benefits

25 days holiday plus 8 Bank Holidays

30% discount on food and drink

20% off retail purchases

Cycle to Work scheme

24/7 Health support

Opportunities for growth and development

Qualifications

• At least one year of experience working with data in a relevant field.
• Comfortable with data and able to spot patterns.

Responsibilities

• Analyze customer data to uncover trends and opportunities.
• Create dashboards and reports to track loyalty program performance.

Skills

Data Analysis

Excel

Communication

Problem Solving

Customer Behavior Analysis

Education

Experience in Marketing or IT

Experience in Hospitality or Retail

Tools

Tableau

CRM Platforms

Job description

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Customer Insights & Data Analytics Specialist, Wrington

Client: Butcombe Brewery - Central

Location: Wrington, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: 90034a815e80

Job Views: 4

Posted: 28.04.2025

Expiry Date: 12.06.2025

Job Description:

Are you someone who lights up when turning numbers into stories that help teams make smarter decisions? If you’re excited by the idea of being the go-to data person who connects the dots between Marketing and IT, then this could be the role for you.

We’re building something exciting here. Our Growth team is all about creating exceptional customer experiences through loyalty, data, and creative thinking. As part of the IT team, our Customer Insights & Data Analyst, you’ll help us better understand our customers and support loyalty programs that really deliver, for the business and the people we serve.

What you’ll be doing:

• Making sense of customer data to uncover trends, behaviors, and opportunities
• Helping us track how our loyalty programs are performing – with simple, clear dashboards and reports
• Working closely with CRM Marketing, IT, and other teams to share insights and suggest smart actions
• Turning data into stories – giving us the ‘why’ behind the numbers
• Supporting customer segmentation and campaign targeting with thoughtful, data-backed advice

Keeping an eye on what’s happening in the market and what others are doing with loyalty

What we’re looking for:

• Someone comfortable with data, Excel-savvy, and able to spot patterns in the numbers
• A natural communicator who can explain data insights clearly – no jargon needed
• A logical thinker who enjoys problem-solving and gets excited by customer behavior
• At least a year of experience working with data - potentially in marketing, IT, loyalty, or similar

A collaborative approach – you’ll be that brilliant bridge between creative and technical teams

• Experience in hospitality, retail, or e-commerce
• Familiarity with tools like Tableau or other BI platforms

A general understanding of CRM platforms or digital marketing

Why Us?

• A salary of up to £30k per year for 37.5 hours per week
• Hybrid working pattern, with our offices being based at Butcombe Brewery in Wrington
• 25 days holiday, plus 8 Bank Holidays per year with options to buy additional days holiday throughout the year, and a day off for your birthday after one year’s service
• 30% discount on food, drink, and rooms at any Butcombe Pub
• 20% off retail purchases in our online shops for beer and merch
• Savings and discounts from thousands of online retailers, and so much more, with the Benefits Bar
• Cycle to Work
• 24/7 Mental, Financial, and Physical Health support
• Opportunities for growth, development, and promotion

If you’re curious, love asking “what’s the story here?”, and enjoy bringing data to life to make a difference, come join us. We’d love to meet you!