Customer Insight Executive - 12 Month Maternity Cover

Boden; Acton; Hybrid; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Generous Boden clothing allowance

30% discount on all current clothing

25 days Holiday annually, plus Bank-HM

Online Portal discounts

Virtual GP Service

Free onsite parking

Job summary

Boden is seeking a Customer Insight Executive to support its global customer insight programme, turning surveys, focus groups and feedback into storytelling that informs Product, Brand and Marketing decisions. The role blends quantitative surveys with qualitative research, requiring strong organisation, coordination of logistics and an appetite for learning.

Location is hybrid: four days in North Acton and one day from home; maternity cover for 12 months.

Qualifications

• Interest in customer insight, research or marketing analysis.
• Experience turning customer feedback into actionable insights.
• Confidence using Excel and PowerPoint to organise analysis and storytelling.
• Ability to manage deadlines and multiple priorities.
• Collaborative and proactive mindset; eager to learn.
• Understanding of quantitative research (surveys) and reporting.
• Understanding of qualitative research (interviews, focus groups, online communities).
• Experience coordinating logistics for research sessions and incentives.

Responsibilities

• Set up, script and analyse customer surveys across the UK, US and Germany.
• Coordinate product testing with external partners and extract actionable takeaways.
• Recruit for and organise focus groups, wardrobe visits and online communities.
• Moderate customer conversations and conduct interviews to uncover what matters to customers.
• Manage customer text groups and ensure feedback reaches the right teams.
• Edit customer video feedback into short engaging clips for the business.
• Summarise survey and focus-group findings into clear, actionable themes.
• Support Brand, Marketing, UXR and Product with ad-hoc insight requests (data pulls from Ometria or Snowflake).
• Share findings with Boden stakeholders to shape decisions and experiences.
• Handle logistics like incentives, travel, venues and research sessions.

Skills

Analytical thinking

Storytelling

Collaboration

Deadline management

Curiosity

Tools

Excel

PowerPoint

SQL

Snowflake

Ometria

Video editing

Job description

Stylish, grounded, uplifting - these values live through everything we do at Boden. Without the collaboration, honesty and friendship between our teams, we would not be where we are today. We curate a world of beauty that’s ethical, inclusive - and importantly - good fun. We inspire you to live your best life. We are Boden.

Overview

As our Customer Insight Executive, you’ll help support the delivery of Boden’s global customer insight programme, ensuring the business stays closely connected to who our Boden customer is. From surveys and focus groups to clear, compelling reporting, you’ll turn feedback and data into insightful stories that help Product, Brand and Marketing make smarter, more customer-led decisions.

This is an ideal position for someone with a genuine curiosity about people, strong analytical skills, and a flair for storytelling. You’ll play a key part in ensuring that Boden’s decisions are guided by evidence and empathy.

Location: 4 days per week at our North Acton office, 1 working from home.

This is a 12 Month Maternity Cover role. Ideally looking for a December start date.

What You Will Do

• Set up, script and analyse customer surveys across the UK, US and Germany, often working with our brilliant Boden Insiders panel.
• Coordinate regular product testing with external partners, keeping everything on track and turning the results into clear takeaways for Product and Merchandising.
• Help bring qualitative research to life by recruiting for and organising focus groups, wardrobe visits and online communities.
• Moderate customer conversations and conduct interviews, asking the right questions to uncover what really matters to our customers.
• Manage our customer text groups and keep the conversation flowing, making sure useful feedback reaches the right teams.
• Edit customer video feedback into short, engaging clips that give the wider business a direct view of the people behind the insight.
• Pull together survey and focus-group findings into punchy, plain-English summaries that highlight the key themes and the all-important "so what?".
• Support Brand, Marketing, UXR and Product with ad-hoc insight requests, including customer data pulls from Ometria or Snowflake.
• Share findings with stakeholders across Boden, helping teams use customer understanding to shape decisions and improve experiences.
• Keep the practical side running smoothly, from participant incentives and liaison to travel, venues and other research logistics.

What We Are Looking For

• Ideally some prior hands‑on experience in customer insight, research or marketing analysis.
• Prior exposure working with customer feedback or data and turning it into clear, useful takeaways.
• Confidence using Excel and PowerPoint to organise analysis and bring a story to life.
• A calm approach when juggling deadlines, details and multiple priorities.
• A collaborative, proactive approach and a genuine desire to learn.
• A grounding in quantitative research, such as survey set‑up, scripting, analysis or reporting.
• An understanding of qualitative research, such as interviews, focus groups, online communities or participant recruitment.
• A flair for coordinating practical logistics - from participants and incentives to travel, events or research sessions.
• Familiarity with survey platforms, SQL, Snowflake, Ometria or simple video‑editing tools would be a bonus.

Our Behaviours

• At Boden, how we work matters just as much as what we deliver.
• We keep things simple. We say what we mean, keep each other in the loop, and follow through on what we’ve said we’ll do.
• We care about doing a good job - and we care about each other.
• We’re always kind, often honest, and we will push for high standards without making it heavy.
• We know what we’re good at, we lean on each other when needed, and we show up as a team - taking ownership and getting things done together.

What We Offer

• Generous Boden clothing allowance!
• 30% discount on all current clothing ranges.
• 25 days Holiday annually, plus Bank Holidays.
• Online Portal with an array of discounts on retail & entertainment.
• Virtual GP Service for you and your household!
• Free onsite parking and subsidised café.