Customer Insight Analyst

Pharmacy2U Ltd; Leeds; Hybrid; GBP 38,000 - 45,000; Full time

Job summary

A leading company in the online pharmacy sector seeks a Customer Insight Analyst to contribute insights into customer acquisition and retention strategies. The successful candidate will leverage data analysis tools such as SQL and Tableau to foster growth-oriented strategies within a dynamic environment and interact with various marketing and commercial teams.

Benefits

Occupational sick pay

Enhanced maternity and paternity pay

Contributory pension

Discounted insurance (Aviva)

Employee discount site

Discounted gyms

Employee assistance programme

Free onsite parking

Health and wellbeing initiatives

25 days annual leave increasing with service

Qualifications

• Expertise in SQL and Tableau with knowledge of churn and retention modeling.
• Background in healthcare, eCommerce or subscription businesses.
• Experience delivering insight for marketing or customer growth teams.

Responsibilities

• Deliver actionable insight to support customer acquisition and growth strategies.
• Develop segmentation models based on lifecycle and behaviour.
• Create dashboards in Tableau to communicate insights.

Skills

SQL

Tableau

Data storytelling

Commercial thinking

Tools

Google Analytics

BigQuery

GA4

Job description

Role: Customer Insight Analyst

Location: Leeds, LS15 (with hybrid working after completion of training)

Salary: £38,000 - £45,000 per annum DOE, plus up to a 10% annual bonus and extensive benefits

Contract type: Permanent

Employment type: Full time

Working hours: Monday – Friday 37.5 hours, with core hours operating from 9.30am-4pm

Do you want to work for the nation’s largest online pharmacy ensuring excellence for all our patients? We’re a market leader in the pharmacy world, with 25 years’ experience, helping over 1.4 million patients in England manage their NHS prescriptions from request through to delivery.

We’re looking for a commercially minded analyst with strong SQL and Tableau skills, and proven experience turning data into meaningful insight for marketing, growth, or customer strategy teams. You’ll play a central role in translating customer data into actionable marketing and commercial strategies—supporting campaign targeting, customer segmentation, and insight-driven decision-making across the business.

What’s in it for you?

Occupational sick pay

Enhanced maternity and paternity pay

Contributory pension

Discounted insurance (Aviva)

Employee discount site

Discounted gyms (via our blue light card and benefits schemes)

Employee assistance programme

In-house mental health support

Free onsite parking

Health and wellbeing initiatives

Social events throughout the year

Cycle to work scheme

Green car scheme*(subject to minimum earnings)

Registration fees paid (GPhC, NMC, CIPD etc)

Long service bonus

Refer a friend bonus

Blue light card

Hybrid working

Commitment to CPD/training

25 days annual leave increasing with service

Annual leave buy and sell scheme

Discounts & Exclusive offers at The Springs, Leeds

25% Discount & health & beauty purchases

25% Discount on Pharmacy2U Private Online Doctor Services

What you’ll be doing?

• Deliver actionable insight to support customer acquisition, retention, and growth strategies
• Build and maintain a scalable Single Customer View (SCV) integrating CRM, transaction, and engagement data
• Develop segmentation models based on lifecycle, engagement, and behaviour
• Analyse campaign performance and customer behaviour to guide marketing decisions
• Create dashboards and reports in Tableau that clearly communicate insights to non-technical stakeholders
• Partner with marketing and commercial teams to optimise campaign performance
• Ensure data quality and governance best practices are applied
• Stay up to date on trends in customer analytics, eCommerce, and digital health
  
  

Who are we looking for?

• Expertise in Google Analytics, BigQuery, Tableau, SQL, GA4 and other data visualization and reporting tools
• Knowledge of churn, retention or cross-sell modelling
• Experience with python or other scripting language
• Background in healthcare, eCommerce or subscription businesses
• Experience delivering insight for marketing or customer growth teams
• Skilled at presenting insights to stakeholders across business functions
• Strong data storytelling and commercial thinking
  
  

What happens next?

Please click apply and if we think you are a good match, we will be in touch to arrange an interview.

Applicants must prove they have the right to live in the UK.

All successful applicants will be required to undergo a DBS check.

Unsolicited agency applications will be treated as a gift

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