Customer Implementation Specialist, Medical Devices Thames Valley

TN United Kingdom; United Kingdom; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Customer Implementation Specialist to oversee the delivery of medical devices. This role involves coordinating with customers and third parties, managing complex projects, and ensuring customer satisfaction through effective communication and problem-solving. The ideal candidate will have a strong background in the medical device sector and be comfortable engaging with executive management. Frequent travel within Europe is expected, making this an exciting opportunity for those looking to make a significant impact in a dynamic environment.

Qualifications

• 2-3 years in a similar role in the medical device industry.
• Experience with complex/multiple projects and executive management.

Responsibilities

• Coordinate delivery and installation of medical equipment.
• Develop detailed implementation plans based on customer needs.
• Ensure high customer satisfaction through effective communication.

Skills

Problem-solving skills

Project management

Customer relationship management

Communication skills

Proficiency in English

Proficiency in additional European language

Education

Bachelor's degree or equivalent

Job description

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Customer Implementation Specialist, Medical Devices Thames Valley, United Kingdom

Job Description

The Customer Implementation Specialist is responsible for every aspect of the delivery of medical equipment and related services to customers.

Tasks include:

1. Customer site inspection and design
2. Participation in contract negotiations and site preparation
3. Delivery and installation coordination with the customer and third parties
4. Marketing collaboration, customer training, and final commissioning and acceptance

This position requires frequent travel within Europe and potentially in Asia in the future.

Required Qualifications:

• Bachelor’s degree or equivalent combination of education and experience
• 2-3 years in a similar role handling complex/multiple projects in the medical device industry
• Experience dealing with executive management and clinicians within diverse customer organizations
• Proactive, customer-focused problem-solving skills
• Ability to handle multiple projects independently
• Proficiency in English and at least one additional European language
• Willingness to travel up to 70% of the time

Responsibilities:

• Attend presale meetings with Sales and support customer relationships
• Collaborate with Sales and Service departments to define customer requirements pre-contract
• Develop detailed implementation plans based on customer needs
• Understand product and service offerings specific to each customer
• Coordinate with all relevant departments to meet customer requirements
• Communicate effectively at all levels, including C-Level, within the customer organization
• Ensure timely delivery of products and services post-order, including training
• Conduct site visits and monitor project progress, ensuring high customer satisfaction
• Manage customer questions, complaints, and feedback to maintain satisfaction
• Maintain accurate project and customer data records
• Exhibit leadership aligned with company values