Customer Implementation Specialist, Medical Devices Oxford

TN United Kingdom; United Kingdom; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Customer Implementation Specialist to oversee the delivery of medical devices and services. This role involves customer site inspections, contract negotiations, and coordination with various stakeholders. The ideal candidate will have a proactive, customer-focused approach and the ability to manage multiple projects effectively. Frequent travel is expected as you engage with diverse clients across Europe and potentially Asia. Join a dynamic team where your contributions will directly impact customer satisfaction and operational success.

Qualifications

• 2-3 years in a similar role in the medical device industry.
• Experience in dealing with executive-level management.

Responsibilities

• Coordinate delivery and installation of medical equipment.
• Develop detailed implementation plans based on customer requirements.
• Maintain high levels of customer satisfaction through effective communication.

Skills

Project Management

Customer Service Skills

Problem-Solving

Communication Skills

Proficiency in English

Knowledge of Medical Devices

Education

Bachelor’s Degree

Job description

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Customer Implementation Specialist, Medical Devices

Location:

Oxford, United Kingdom

EU work permit required:

Yes

Job Reference:

9c3c66d38e26

Job Views:

106

Posted:

11.04.2025

Expiry Date:

26.05.2025

Job Description:

Job Description

The Customer Implementation Specialist is responsible for every aspect of the delivery of medical equipment and related services to customers.

Tasks include:

1. Customer site inspection and design
2. Participation in contract negotiations and site preparation
3. Delivery and installation coordination with the customer and 3rd parties
4. Marketing collaboration, customer training, and final commissioning and acceptance

This position will require frequent travel in Europe and possibly in Asia in the future.

Required Qualifications:

1. Bachelor’s degree or combination of education and experience
2. 2-3 years in a similar role, handling complex/multiple projects simultaneously in the medical device industry
3. Experience in dealing with executive-level management and clinicians within a diverse customer organization
4. Pro-active and customer-focused approach to problem-solving
5. Independent and able to handle multiple projects in parallel
6. Proficient in English and at least one additional European language
7. Willing to travel up to 70% of the time

Responsibilities:

1. Attend presale meetings with Sales and support the sales relationship with customers as required
2. Collaborate with a Sales Leader and the Service department to engage in customer requirements definition prior to contract negotiations
3. Develop detailed implementation plans based on clearly defined customer requirements
4. Understand the product and service offering specific to the assigned customer prior to final contract negotiation
5. Communicate and coordinate with all affected functions in the company to ensure awareness of all customer requirements and obligations
6. Effectively communicate at multiple levels up to the C-Level within the customer organization
7. Once order is received, take control and ensure timely delivery of products and services in accordance with customer requirements
8. Perform regular site visits and monitor progress of site preparation to ensure that all tasks are being completed on schedule
9. Conduct regular internal and external reviews to ensure adherence to committed schedules
10. Handle and respond to customer questions, complaints, and problems to maintain high levels of customer satisfaction
11. Maintain accurate and appropriate data in the appropriate data systems for project and customer management
12. Exhibit leadership practices consistent with company values and traits
13. Additional tasks and objectives may be added based on the company’s plans