Customer Implementation Specialist, Medical Devices Manchester

Chronos Consulting; United Kingdom; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading company is seeking a Customer Implementation Specialist in Manchester to oversee the installation and training of medical equipment. The role requires extensive travel across Europe and Asia, strong project management skills, and the ability to work closely with clients and clinical teams.

Qualifications

• 2-3 years experience in medical device industry.
• Experience working with management and clinicians.
• Proficiency in English and one additional European language.

Responsibilities

• Support sales meetings and define customer requirements.
• Coordinate product delivery, installation, and training.
• Conduct site visits and manage customer satisfaction.

Skills

Proactivity

Customer Focus

Project Management

Communication

Education

Bachelor’s degree or equivalent experience

Job description

Job Title: Customer Implementation Specialist, Medical Devices - Manchester, United Kingdom

Overview:

The Customer Implementation Specialist is responsible for delivering medical equipment and related services to customers. This includes site inspections, contract negotiations, delivery, installation, customer training, and final commissioning. The role involves frequent travel across Europe and potentially Asia.

Qualifications:

• Bachelor’s degree or equivalent experience
• 2-3 years in a similar role within the medical device industry
• Experience working with management and clinicians
• Proactive, customer-focused, and able to handle multiple projects
• Proficient in English and at least one other European language
• Willing to travel up to 70%

Responsibilities:

• Support sales meetings and customer relationship management
• Define customer requirements and develop implementation plans
• Coordinate product delivery, installation, and training
• Conduct site visits and monitor project progress
• Manage customer satisfaction and address issues promptly
• Maintain accurate project data
• Exhibit leadership aligned with company values

Additional Information:

This position requires extensive travel within Europe and possibly Asia. The role involves collaboration across multiple departments to ensure successful project delivery and customer satisfaction.