Customer Host (John Lewis)

WHITE STUFF; Reading; On-site; GBP 12,000 - 18,000; Part time

Job summary

A leading retail company in Reading is seeking a passionate Customer Host to deliver exceptional customer experiences and support shop operations. You will work closely with your team to enhance customer engagement, maintain high visual standards, and understand shop performance metrics. This role offers various benefits, including a quarterly bonus opportunity, product discounts, and a supportive work environment.

Benefits

Quarterly bonus opportunity

Up to 25 days holiday plus bank holidays

50% product discount

BUPA Dental Insurance

Qualifications

• Passion for delivering exceptional customer experiences.
• Ability to understand and satisfy shop KPIs.
• Team player willing to engage and inspire others.

Responsibilities

• Meet the A.C.E pillars throughout the customer journey.
• Maintain high visual standards in-store.
• Process deliveries and support stock management.

Skills

Passion for retail and fashion

Teamwork

Customer engagement

Job description

Please note that this role is a 12-hour contract at our John Lewis branch, and weekend availability may be required.

WHO WE ARE

White Stuff was established in 1985 with a simple idea. This idea grew, and now we have shops and concessions in the UK and internationally, selling women's and men's clothing, accessories, and homeware. Our original prints (designed in-house), intricate details, and considered design touches reflect our personality and make us subtly distinctive.

Our people are at the heart of our brand, constantly moving and driving us forward. We're sociable, talented, and like-minded. We are not hierarchical or political in how we do business. We encourage entrepreneurial ideas and accountability at all levels.

WHO YOU ARE

You will be passionate about retail and fashion, with the determination to go the extra mile and provide the best customer experience. You thrive in a team environment and inspire others with your passion and support.

PRIMARY OBJECTIVE OF THE JOB

Ensure we are the best on the high street for delivering an amazing customer experience.

WHAT YOU'LL BE DOING

You will report to the Shop Manager and be part of our Retail team.

Customer Experience

• Meet the A.C.E pillars (Be Friendly, Be Inspiring, Be Invaluable) throughout the customer journey.
• Understand shop KPIs and work to improve them continuously.
• Promote multichannel shopping using the mobile point of sale system (mPOS) to show customers products across channels and create endless aisle orders.
• Engage customers with our brand by signing them up to email newsletters, tagging their purchases to their profile, and sending e-receipts in line with data protection regulations.
• Use knowledge of promotions or discounts to inform customers and increase sales.
• Assist in events such as customer events and preview evenings.

Product Presentation and Visual Standards

• Maintain high visual standards in-store.
• Support with floor moves, mannequin and window displays, and replenishment.
• Understand features of our products (fits, styles, fabrics) and explain these to support customer buying decisions.

Shop Operations

• Process deliveries efficiently, ensuring products are replenished and available for customers.
• Support stock management processes like stocktakes.
• Use company resources such as the White Stuff website, Looking White Stuff, the Tea Room, email communications, window guidelines, and brand posts to engage customers and ensure compliance with daily/weekly actions.
• Be a team player and participate actively in team briefs.
• Understand and follow health & safety and emergency procedures.
• Maintain a professional approach to internal customers, head office departments, centre management, and visitors.
• Fulfill ship-from-store and Click + Collect processes accurately and efficiently.

Doing Good Stuff

• Be aware of our charity partner and support related events or promotions.
• Understand our approach to ethical sourcing and environmental impact, and communicate this to customers and the team.

Benefits

As a Customer Host at White Stuff, you will enjoy a range of benefits, including:

• Quarterly bonus opportunity
• Up to 25 days holiday plus bank holidays
• 2 days paid volunteering leave per year
• 50% product discount
• Annual uniform allowance
• BUPA Dental Insurance
• Healthcare cash plan and Life Assurance
• Interest-free season ticket loan
• Pension contributions

We are committed to creating an inclusive environment where everyone can be proud to work and be themselves. We are an equal opportunity employer. All qualified applicants will be considered without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.