Customer Host (FTC)

White Stuff; Worcester; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading fashion retailer in the UK seeks a passionate retail team member to deliver exceptional customer service and support store operations. Responsibilities include engaging customers, maintaining visual standards, and assisting with stock management. The ideal candidate thrives in a team environment and is eager to go the extra mile. This role offers a 4-hour contract with various benefits including a product discount and holiday allowances.

Benefits

Up to 25 days holiday plus bank holidays

2 days paid volunteering leave per year

50% product discount

Annual uniform allowance

BUPA Dental Insurance

Healthcare cash plan and Life Assurance

Interest-free season ticket loan

Pension contribution

Qualifications

• Passionate about retail and fashion.
• Eager to support the team and customers.
• Ability to inspire others with enthusiasm.

Responsibilities

• Deliver exceptional customer service.
• Ensure high visual standards in-store.
• Engage customers with promotions and newsletters.

Skills

Customer service

Teamwork

Retail sales

Job description

THE JOB

Ensure we are the best on the high street for delivering an amazing customer experience.

WHAT YOU'LL BE DOING

You'll report to the Shop Manager and sit within our Retail team.

Customer Experience

• Meeting the A.C.E pillars (Be Friendly, Be Inspiring, Be Invaluable) throughout the Customer Journey.
• Understanding shop KPIs and working to continuously improve them.
• Promoting multichannel shopping using the mobile point of sale system (mPOS) to show customers products across channels and creating endless aisle orders.
• Engaging customers with our brand by signing them up to email newsletters, tagging purchases to profiles, and sending e-receipts in line with data protection regulations.
• Using knowledge of promotions or discounts to inform customers and increase sales.
• Assisting in events such as Customer Events and preview evenings.

Product Presentation and Visual Standards

• Maintaining high visual standards in-store.
• Supporting with floor moves, mannequin and window displays, and replenishment.
• Understanding features of our product ranges and explaining these to support customer buying decisions.

Shop Operations

• Processing deliveries efficiently and ensuring products are replenished and available.
• Supporting stock management processes like stocktakes.
• Using company resources such as the White Stuff website, Looking White Stuff, the Tea Room, email communications, window guidelines, and brand posts to engage customers and ensure compliance with daily/weekly actions.
• Being a team player and participating in team briefs.
• Understanding and complying with Health & Safety and emergency procedures.
• Maintaining a professional approach with internal customers, head office, centre management, and visitors.
• Fulfilling ship from store and Click + Collect processes accurately and efficiently.

Doing Good Stuff

• Being aware of our charity partner and supporting related events or promotions.
• Understanding our approach to ethical sourcing and environmental impact, and explaining this to customers and the team.

Please note: This role is a 4-hour FTC contract, and weekend availability may be required.

WHO WE ARE

White Stuff, established in 1985, is known for its original prints, intricate details, and considered design touches. We have shops and concessions in the UK and internationally, selling women’s and men’s clothing, accessories, and homeware. Our team is at the heart of our brand, and we promote an entrepreneurial, accountable, and friendly environment.

WHO YOU ARE

You are passionate about retail and fashion, eager to go the extra mile, and thrive in a team environment. You inspire others with your passion and support.

PRIMARY OBJECTIVE

To deliver exceptional customer service and support the store's success.

Benefits

• Up to 25 days holiday plus bank holidays
• 2 days paid volunteering leave per year
• 50% product discount
• Annual uniform allowance
• BUPA Dental Insurance
• Healthcare cash plan and Life Assurance
• Interest-free season ticket loan
• Pension contribution