Customer Host at White Stuff

Liverpool ONE; Liverpool; On-site; GBP 2,000 - 3,000; Part time

Benefits offered by this job

Quarterly bonus opportunity

Up to 25 days holiday per annum

Volunteer days (2 days per year)

Job summary

White Stuff is seeking a part-time Customer Host at our Liverpool store to deliver an outstanding customer experience in a dynamic fashion retail environment.

You will be part of the Retail team, report to the Shop Manager, and help maintain visual standards, stock replenishment, and multichannel engagement including sign-ups to newsletters and handling promotions with compliance to data protection rules.

Qualifications

• Customer-focused with the ability to deliver great service.
• Comfortable working in a team and supporting colleagues.
• Interest in fashion and retail to communicate product features.

Responsibilities

• Report to Shop Manager and join Retail team.
• Maintain high in-store visuals and presentation standards.
• Assist with deliveries, stock, replenishment, and stocktakes.
• Support in events and promotions and sign customers up to newsletters.

Skills

Customer service

Teamwork

Retail experience

Passion for fashion

Tools

mPOS

Job description

• Hours: Part-time, 4 hours per week and weekend availability may be required

WHO WE ARE

White Stuff was established in 1985 through a simple idea. This idea grew and now we have shops and concessions in the UK and internationally, selling women’s and men’s clothing as well as beautiful accessories and homeware. Our original prints (all designed in house), intricate details and considered design touches reflect our personality and make us subtly distinctive.

Our people are at the heart of our brand, constantly moving and driving us forward. We’re sociable, talented and like minded and we’re not hierarchical or political in how we do business. We encourage entrepreneurial ideas and accountability at all levels.

WHO YOU ARE

You’ll be passionate about Retail and Fashion. You will have the determination to go the extra mile and provide the best customer experience. You will thrive in a team environment, and you will inspire others with your passion and support.

PRIMARY OBJECTIVE OF THE JOB

Ensure we are the best on the high street for delivering an amazing customer experience.

WHAT YOU’LL BE DOING

You’ll report to the Shop Manager and sit within our Retail team.

Customer Experience

• Meeting the A.C.E pillars (Be Friendly, Be Inspiring and Be Invaluable) throughout the Customer Journey.
• Holding an understanding of shop KPIs and working to continuously improve them.
• Promoting multichannel shopping by using the mobile point of sale system (mPOS) to show customers the products available across our channels and creating endless aisle orders.
• Engaging customers with our brand by signing customers up to email newsletters, tagging their purchases to their profile, and sending e-receipts in line with data protection regulations.
• Using knowledge of promotions or discounts available to inform our customers and increase sales.
• Assisting in events including Customer Event and preview evenings.

Product Presentation and Visual Standards

• Maintaining high visual standards instore.
• Supporting with floor moves, mannequin and window displays, and replenishment.
• Understanding the features (fits, style, fabrics) of our product ranges and explaining these to our customers to support their buying decisions.

Shop Operations

• Processing deliveries efficiently and ensuring that on the shop floor products are replenished and always available for customers
• Supporting in stock management processes such as stocktakes.
• Using company resources such as the White Stuff website, Looking White Stuff, the Tea Room, email communications, window guidelines and brand posts to engage with our customer and ensure compliance with daily/weekly actions.
• Being a team player and playing an active role in team briefs.
• Understanding and complying with the Health & Safety and emergency procedures in store.
• Having a professional approach to our internal customers, head office departments, centre management (where applicable) and any other visitors.
• Efficient and accurately fulfilling ship from store and Click + Collect processes.
• Holding an awareness of our charity partner and the positive impact this has including supporting any events or charity promotions.
• Understanding our approach to ethical sourcing and environmental impact to be able to explain this to our customers and the team.

As a Customer Host at White Stuff you will be entitled to an array of great benefits, some of which include:

• Quarterly bonus opportunity
• Up to 25 days holiday per annum plus bank holidays
• 2 days paid (as per your contracted hours) per year to volunteer in the local community