Customer Host

White Stuff; Welwyn Garden City; On-site; GBP 14,000 - 17,000; Part time

Benefits offered by this job

Quarterly bonus

Up to 25 days holiday per year

Volunteer days

50% product discount

Uniform allowance

BUPA Dental Insurance

Healthcare cash plan

Life Assurance

Season ticket loan

Pension

Job summary

White Stuff is seeking a Customer Host in Welwyn Garden City to deliver exceptional customer service, uphold visual standards, and support multichannel shopping. You will engage shoppers, manage stock, and participate in events to promote our brand.

You will report to the Shop Manager within the Retail team and be part of a dynamic environment focused on the A.C.E pillars. A part-time 8-hour contract may include weekend availability and benefits.

Qualifications

• Experience in retail and fashion customer service.
• Ability to use mPOS to show products across channels.
• Understanding of stock replenishment and stocktakes.
• Knowledge of promotions and discounts to drive sales.
• Willingness to participate in events and charity activities.

Responsibilities

• Meet the A.C.E pillars (Be Friendly, Be Inspiring and Be Invaluable) throughout the customer journey.
• Promote multichannel shopping using the mPOS and create endless aisle orders.
• Engage customers by signing them up to newsletters and sending e-receipts in line with data regulations.
• Support floor moves, displays, replenishment and visual standards in-store.
• Process deliveries, replenish stock, and assist with stocktakes.
• Support stock management and use brand tools to engage customers and follow daily actions.
• Be a team player and participate in briefs, health & safety procedures and store visits.
• Fulfil ship from store and Click + Collect processes efficiently.

Skills

Customer service

Sales skills

Visual merchandising

Stock management

Teamwork

Health & safety

Event support

Tools

mPOS

Job description

Please, note this role is a 8 hours contract and weekend availability may be required., You'll report to the Shop Manager and sit within our Retail team. Customer Experience

• Meeting the A.C.E pillars (Be Friendly, Be Inspiring and Be Invaluable) throughout the Customer Journey.
• Holding an understanding of shop KPIs and working to continuously improve them.
• Promoting multichannel shopping by using the mobile point of sale system (mPOS) to show customers the products available across our channels and creating endless aisle orders.
• Engaging customers with our brand by signing customers up to email newsletters, tagging their purchases to their profile, and sending e-receipts in line with data protection regulations.
• Using knowledge of promotions or discounts available to inform our customers and increase sales.
• Assisting in events including Customer Event and preview evenings.

Product Presentation and Visual Standards

• Maintaining high visual standards instore.
• Supporting with floor moves, mannequin and window displays, and replenishment.
• Understanding the features (fits, style, fabrics) of our product ranges and explaining these to our customers to support their buying decisions.

Shop Operations

• Processing deliveries efficiently and ensuring that on the shop floor products are replenished and always available for customers
• Supporting in stock management processes such as stocktakes.
• Using company resources such as the White Stuff website, Looking White Stuff, the Tea Room, email communications, window guidelines and brand posts to engage with our customer and ensure compliance with daily/weekly actions.
• Being a team player and playing an active role in team briefs.
• Understanding and complying with the Health & Safety and emergency procedures in store.
• Having a professional approach to our internal customers, head office departments, centre management (where applicable) and any other visitors.
• Efficient and accurately fulfilling ship from store and Click + Collect processes.

Doing Good Stuff

• Holding an awareness of our charity partner and the positive impact this has including supporting any events or charity promotions.
• Understanding our approach to ethical sourcing and environmental impact to be able to explain this to our customers and the team.

You'll be passionate about Retail and Fashion. You will have the determination to go the extra mile and provide the best customer experience. You will thrive in a team environment, and you will inspire others with your passion and support.

White Stuff was established in 1985 through a simple idea. This idea grew and now we have shops and concessions in the UK and internationally, selling women's and men's clothing as well as beautiful accessories and homeware. Our original prints (all designed in house), intricate details and considered design touches reflect our personality and make us subtly distinctive.

Our people are at the heart of our brand, constantly moving and driving us forward. We're sociable, talented and like minded and we're not hierarchical or political in how we do business. We encourage entrepreneurial ideas and accountability at all levels.

As a Customer Host at White Stuff you will be entitled to an array of great benefits, some of which include:

• Quarterly bonus opportunity
• Up to 25 days holiday per annum plus bank holidays
• 2 days paid (as per your contracted hours) per year to volunteer in the local community
• 50% product discount
• Annual uniform allowance
• BUPA Dental Insurance
• Healthcare cash plan and Life Assurance
• Interest free season ticket loan
• Pension Contribution