Customer Host

White Stuff; Padstow; Presencial; GBP 12.000 - 15.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Quarterly bonus

Staff discount

Up to 25 days holiday plus bank

2 volunteering days

Annual uniform allowance

BUPA Dental Insurance

Healthcare cash plan

Life Assurance

Season ticket loan

Pension Contribution

Descripción de la vacante

White Stuff in Padstow is seeking a Customer Host for a 4-hour contract with weekend availability. You will welcome customers, assist with product presentation, and support daily shop operations to ensure a warm, efficient shopping experience.

You will work as part of a friendly Retail team, delivering great service, handling stock, ship from store / click & collect, and upholding visual standards while promoting charitable and ethical sourcing messages.

Responsabilidades

• Maintaining high visual standards instore.
• Supporting with floor moves, mannequin and window displays, and replenishment.
• Understanding the features of our product ranges and explaining these to customers to support buying decisions.
• Processing deliveries efficiently and ensuring products are replenished and available for customers.
• Supporting stock management processes such as stocktakes.
• Engaging with customers using company resources to ensure daily/weekly actions are followed.
• Being a team player and participating in team briefs.
• Complying with Health & Safety and emergency procedures in store.
• Maintaining a professional approach with internal teams and visitors.
• Efficiently fulfilling ship-from-store and Click & Collect processes.
• Raising awareness of our charity partner and participating in events/promotions.
• Explaining ethical sourcing and environmental impact to customers and colleagues.

Descripción del empleo

Please, note this role is a 4 hours contract and weekend availability may be required., You'll report to the Shop Manager and sit within our Retail team. Customer Experience

Product Presentation and Visual Standards

• Maintaining high visual standards instore.
• Supporting with floor moves, mannequin and window displays, and replenishment.
• Understanding the features (fits, style, fabrics) of our product ranges and explaining these to our customers to support their buying decisions.

Shop Operations

• Processing deliveries efficiently and ensuring that on the shop floor products are replenished and always available for customers
• Supporting in stock management processes such as stocktakes.
• Using company resources such as the White Stuff website, Looking White Stuff, the Tea Room, email communications, window guidelines and brand posts to engage with our customer and ensure compliance with daily/weekly actions.
• Being a team player and playing an active role in team briefs.
• Understanding and complying with the Health & Safety and emergency procedures in store.
• Having a professional approach to our internal customers, head office departments, centre management (where applicable) and any other visitors.
• Efficient and accurately fulfilling ship from store and Click + Collect processes.

Doing Good Stuff

• Holding an awareness of our charity partner and the positive impact this has including supporting any events or charity promotions.
• Understanding our approach to ethical sourcing and environmental impact to be able to explain this to our customers and the team.
  You'll be passionate about Retail and Fashion. You will have the determination to go the extra mile and provide the best customer experience. You will thrive in a team environment, and you will inspire others with your passion and support.
  White Stuff was established in 1985 through a simple idea. This idea grew and now we have shops and concessions in the UK and internationally, selling women's and men's clothing as well as beautiful accessories and homeware. Our original prints (all designed in house), intricate details and considered design touches reflect our personality and make us subtly distinctive.

Our people are at the heart of our brand, constantly moving and driving us forward. We're sociable, talented and like minded and we're not hierarchical or political in how we do business. We encourage entrepreneurial ideas and accountability at all levels.

As a Customer Host at White Stuff you will be entitled to an array of great benefits, some of which include:

• Quarterly bonus opportunity
• Up to 25 days holiday per annum plus bank holidays
• 2 days paid (as per your contracted hours) per year to volunteer in the local community
• 50% product discount
• Annual uniform allowance
• BUPA Dental Insurance
• Healthcare cash plan and Life Assurance
• Interest free season ticket loan
• Pension Contribution