Customer Host

White Stuff; Cheltenham; On-site; GBP 12,000 - 15,000; Part time

Benefits offered by this job

Bonus potential

Holiday allowance

Volunteer days

Staff discount

Uniform allowance

Dental Insurance

Healthcare plan

Life insurance

Season ticket loan

Pension contribution

Job summary

White Stuff is recruiting for a Customer Experience Assistant to join our team in Cheltenham. This 4-hour weekend contract focuses on delivering friendly, inspiring service and supporting visual standards.

You’ll handle in-store operations, promotions, stock replenishment and multichannel sales, while engaging customers and contributing to a positive store environment.

Responsibilities

• Meet the A.C.E pillars (Be Friendly, Be Inspiring and Be Invaluable) throughout the Customer Journey.
• Understand shop KPIs and work to improve them.
• Promote multichannel shopping using the mPOS and create endless aisle orders.
• Engage customers with the brand, sign them up to newsletters and send e-receipts in line with data protection.
• Inform customers about promotions or discounts to increase sales.
• Assist in events including Customer Event and preview evenings.
• Maintain high visual standards in store and support floor moves, displays and replenishment.
• Explain product features to customers to support buying decisions.
• Process deliveries, replenish stock, and support stock takes.
• Use company resources to engage customers and ensure daily/weekly actions are met.
• Be a team player and participate in team briefs.
• Comply with Health & Safety procedures and act as a professional liaison with internal and external stakeholders.
• Efficiently fulfil ship-from-store and Click & Collect processes.
• Support our charity partner and understand ethical sourcing and environmental impact for customer communication.

Job description

Please, note this role is a 4 hours contract and weekend availability may be required., You'll report to the Shop Manager and sit within our Retail team. Customer Experience

Customer Experience

• Meeting the A.C.E pillars (Be Friendly, Be Inspiring and Be Invaluable) throughout the Customer Journey.
• Holding an understanding of shop KPIs and working to continuously improve them.
• Promoting multichannel shopping by using the mobile point of sale system (mPOS) to show customers the products available across our channels and creating endless aisle orders.
• Engaging customers with our brand by signing customers up to email newsletters, tagging their purchases to their profile, and sending e-receipts in line with data protection regulations.
• Using knowledge of promotions or discounts available to inform our customers and increase sales.
• Assisting in events including Customer Event and preview evenings.

Product Presentation and Visual Standards

• Maintaining high visual standards instore.
• Supporting with floor moves, mannequin and window displays, and replenishment.
• Understanding the features (fits, style, fabrics) of our product ranges and explaining these to our customers to support their buying decisions.

Shop Operations

• Processing deliveries efficiently and ensuring that on the shop floor products are replenished and always available for customers
• Supporting in stock management processes such as stocktakes.
• Using company resources such as the White Stuff website, Looking White Stuff, the Tea Room, email communications, window guidelines and brand posts to engage with our customer and ensure compliance with daily/weekly actions.
• Being a team player and playing an active role in team briefs.
• Understanding and complying with the Health & Safety and emergency procedures in store.
• Having a professional approach to our internal customers, head office departments, centre management (where applicable) and any other visitors.
• Efficient and accurately fulfilling ship from store and Click + Collect processes.

Doing Good Stuff

• Holding an awareness of our charity partner and the positive impact this has including supporting any events or charity promotions.
• Understanding our approach to ethical sourcing and environmental impact to be able to explain this to our customers and the team.

You'll be passionate about Retail and Fashion. You will have the determination to go the extra mile and provide the best customer experience. You will thrive in a team environment, and you will inspire others with your passion and support.

White Stuff was established in 1985 through a simple idea. This idea grew and now we have shops and concessions in the UK and internationally, selling women's and men's clothing as well as beautiful accessories and homeware. Our original prints (all designed in house), intricate details and considered design touches reflect our personality and make us subtly distinctive.

Our people are at the heart of our brand, constantly moving and driving us forward. We're sociable, talented and like minded and we're not hierarchical or political in how we do business. We encourage entrepreneurial ideas and accountability at all levels.

Benefits

• Quarterly bonus opportunity
• Up to 25 days holiday per annum plus bank holidays
• 2 days paid (as per your contracted hours) per year to volunteer in the local community
• 50% product discount
• Annual uniform allowance
• BUPA Dental Insurance
• Healthcare cash plan and Life Assurance
• Interest free season ticket loan
• Pension Contribution