Customer Host

WHITE STUFF; Horsham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A UK fashion retailer seeks a Customer Host in Horsham to ensure exceptional customer experiences and maintain high visual standards in-store. The candidate will support retail operations, meet KPIs, and engage with customers through various channels. This fulfilling role involves being a proactive team player in a dynamic retail environment. Competitive benefits include a quarterly bonus, generous holiday allowance, and up to 50% product discount.

Benefits

Quarterly bonus opportunity

Up to 25 days holiday plus bank holidays

2 paid days to volunteer

50% product discount

Annual uniform allowance

BUPA Dental Insurance

Healthcare cash plan

Life Assurance

Interest-free season ticket loan

Pension contribution

Qualifications

• Determination to provide the best customer experience.
• Ability to thrive in a team environment.
• Experience in retail is preferred.

Responsibilities

• Ensure an amazing customer experience at the store.
• Meet shop KPIs and promote multichannel shopping.
• Maintain high visual standards in-store.
• Process deliveries and manage stock efficiently.

Skills

Passion for retail

Teamwork

Customer service excellence

Communication

Job description

Please note this role is a 8-hour FTC contract, and weekend availability may be required.

WHO WE ARE

White Stuff was established in 1985 through a simple idea. This idea grew and now we have shops and concessions in the UK and internationally, selling women's and men's clothing as well as beautiful accessories and homeware. Our original prints (all designed in-house), intricate details, and considered design touches reflect our personality and make us subtly distinctive.

Our people are at the heart of our brand, constantly moving and driving us forward. We're sociable, talented, and like-minded. We're not hierarchical or political in how we do business. We encourage entrepreneurial ideas and accountability at all levels.

WHO YOU ARE

You'll be passionate about retail and fashion. You will have the determination to go the extra mile and provide the best customer experience. You will thrive in a team environment and inspire others with your passion and support.

PRIMARY OBJECTIVE OF THE JOB

Ensure we are the best on the high street for delivering an amazing customer experience.

WHAT YOU'LL BE DOING

You'll report to the Shop Manager and sit within our Retail team.

Customer Experience

• Meeting the A.C.E pillars (Be Friendly, Be Inspiring, and Be Invaluable) throughout the Customer Journey.
• Understanding shop KPIs and working to improve them continuously.
• Promoting multichannel shopping using the mobile point of sale system (mPOS) to show customers the products available across our channels and creating endless aisle orders.
• Engaging customers with our brand by signing them up to email newsletters, tagging their purchases to their profile, and sending e-receipts in line with data protection regulations.
• Using knowledge of promotions or discounts to inform customers and increase sales.
• Assisting in events including Customer Events and preview evenings.

Product Presentation and Visual Standards

• Maintaining high visual standards in-store.
• Supporting floor moves, mannequin and window displays, and replenishment.
• Understanding features of our product ranges (fits, styles, fabrics) and explaining these to support customer buying decisions.

Shop Operations

• Processing deliveries efficiently and ensuring products are replenished and available.
• Supporting stock management processes such as stocktakes.
• Using company resources like the White Stuff website, Looking White Stuff, the Tea Room, email communications, window guidelines, and brand posts to engage customers and ensure compliance with daily/weekly actions.
• Being a team player and actively participating in team briefs.
• Understanding and complying with health & safety and emergency procedures.
• Maintaining professionalism with internal customers, head office departments, center management, and visitors.
• Efficiently fulfilling ship-from-store and Click + Collect processes.

Doing Good Stuff

• Being aware of our charity partner and supporting related events or promotions.
• Understanding our approach to ethical sourcing and environmental impact to communicate this to customers and the team.

Benefits

As a Customer Host at White Stuff, you will be entitled to a range of benefits, including:

• Quarterly bonus opportunity
• Up to 25 days holiday plus bank holidays
• 2 paid days per year to volunteer in the community
• 50% product discount
• Annual uniform allowance
• BUPA Dental Insurance
• Healthcare cash plan and Life Assurance
• Interest-free season ticket loan
• Pension contribution

We are committed to creating an environment where everyone can be proud to work and be themselves. We are an equal opportunity employer, and all qualified applicants will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.