Customer Host

Are you passionate about delivering exceptional customer service? We're looking for friendly and enthusiastic individuals to enhance our passengers' journey.

What's in It for You?

Salary: £25,478 (first six months), rising to £33,331 after completing training and probation.
Hours: 35 per week, including weekends and bank holidays.
Annual Leave: 25 days per year.
Comprehensive Training – We set you up for success!

• 2 weeks of full-time classroom training in Swindon.
• Followed by up to 4 weeks of onboard training at your base location (your home station), with flexibility based on your learning pace.

Excellent Benefits: Free rail travel, pension, healthcare plan, retail discounts & more!

As a Customer Host, You Will:

• Provide a warm welcome and outstanding at-seat refreshment service.
• Enhance customers' journeys with exceptional service.
• Work onboard, engaging with passengers and creating a positive experience.

What We're Looking For:

• Customer service experience.
• A passion for delivering exceptional experiences.
• A proactive approach; customers always come first!
• Strong communication skills and the ability to work independently or as part of a team.
• Preferred: Cash handling and food safety experience.

Additional Information:

You must live within 45–60 minutes of the station and be able to get to work without relying on public transport (staff parking isn't always guaranteed at our stations).

The selection process includes an assessment centre with group activities showcasing your customer service skills. If successful, you'll be invited to a 1-2-1 interview with the hiring team—this could be on the same day or scheduled at a later date.

Our Commitment to Inclusion:

We all belong to GWR. We embrace diversity and ensure equal opportunities for all. Differences in age, gender, LGBTQIA, ethnicity, religion, and disability are valued, with zero tolerance for prejudice.

We promote flexible working, review job roles for accessibility, and support colleagues in thriving. If you need adjustments due to a disability or neurodivergent condition, please let us know.