Customer Hire & Sales Co-ordinator in Watford)

Kemp Recruitment Limited; Watford; On-site; GBP 30,000; Full time

Job summary

A leading company in the hire and logistics sector is seeking a Customer Hire & Sales Co-ordinator to manage the customer experience from start to finish. This role requires strong organisational skills and the ability to handle multiple priorities, ensuring a seamless hire and sales process. You'll work closely with customers and internal teams, supporting a dynamic and fast-paced environment focused on exceptional service.

Qualifications

• Experienced in coordinating operations, ideally in a hire or logistics setting.
• Highly organised with strong attention to detail.
• Confident communicator building relationships with customers and internal teams.

Responsibilities

• Handling hire, off-hire, exchange, and breakdown requests.
• Creating hire contracts and managing logistics.
• Liaising with depots for equipment delivery and collection.

Skills

Communication

Attention to detail

Problem solving

Organisation

Relationship building

Tools

Microsoft Office

Job description

Customer Hire & Sales Co-ordinator

Salary: £30,000 per annum

Hours: Monday to Friday

Are you a proactive communicator with a knack for multitasking and a sharp eye for detail? Do you thrive in a fast-paced, customer-focused environment where no two days are the same? If so, this could be the perfect opportunity to bring your organisational talents to a thriving, forward-thinking business.

We’re looking for a Customer Hire & Sales Co-ordinator to be the key link between customers and internal teams, ensuring a seamless and efficient hire and sales experience from start to finish.

What You'll Be Doing:

1. Handling hire, off-hire, exchange, and breakdown requests with speed and accuracy
2. Creating hire contracts and managing logistics through internal systems
3. Liaising closely with depots to coordinate timely equipment delivery and collection
4. Converting off-hire requests into continued hire opportunities
5. Managing paperwork and hire documentation, ensuring everything is accurate and up to date
6. Monitoring live hire activity, correcting discrepancies, and following up as needed
7. Raising and resolving invoice queries swiftly and professionally
8. Rehiring third-party equipment while ensuring competitive pricing and quality standards
9. Maintaining performance data and generating reports for internal stakeholders

What We're Looking For:

• A confident communicator who builds strong relationships with both customers and internal teams
• Highly organised with strong attention to detail
• A natural problem solver who can prioritise and escalate when needed
• Experienced in coordinating operations, ideally in a hire or logistics setting
• Comfortable working with internal systems and Microsoft Office (especially Excel)
• A self-starter who takes pride in delivering exceptional service

Why Join Us?

This is more than just a coordination role – it’s a chance to become a trusted point of contact for key accounts, with plenty of variety and responsibility. You'll join a supportive team that values efficiency, initiative, and collaboration.

Note: The job posting appears active based on the information provided.