Customer Happiness Specialist (Florals & Gifting)

Freddies Flowers; Greater London; Vor Ort; GBP 21.000 - 32.000; Vollzeit

Benefits dieser Stelle

Extra holiday

Discounted flowers

WFH option

Learning and development

Cycle to work

Employee assistance programme

Discounted gym membership

Medicash

Mind Clinic

Team socials

Zusammenfassung

Freddie’s Flowers is seeking a friendly, proactive Customer Service representative to join our rapidly growing team in London. You will be the first point of contact for customers, resolving queries with a friendly, efficient approach and gathering feedback to help us improve.

You will work closely with colleagues across departments, delivering excellent service while identifying opportunities to upsell our flowers and subscriptions to retain customers who are considering stopping their

Qualifikationen

• Friendly, proactive team player with customer-facing experience.
• Excellent written and verbal communication.
• Ability to prioritise and handle a busy workload.

Aufgaben

• Be the first point of contact for our customers, dealing with queries in a friendly and efficient way.
• Capture and report customer feedback to improve our service.
• Collaborate with the team to ensure the customer receives the best service possible.
• Upsell Freddie’s Flowers and services to retain customers considering leaving their accounts.
• Maintain a helpful, professional writing style in all communications.

Kenntnisse

Customer service

Communication

Teamwork

Problem solving

Upselling

Tools

CRM software

Spreadsheets

Jobbeschreibung

Freddie’s Flowers is seeking a friendly, proactive Customer Service representative to join our rapidly growing team in London. You will be the first point of contact for customers, resolving queries with a friendly, efficient approach and gathering feedback to help us improve.

You will work closely with colleagues across departments, delivering excellent service while identifying opportunities to upsell our flowers and subscriptions to retain customers who are considering stopping their